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One Call Insurance: Car Insurance Broker reviews

View other One Call Insurance products
4.83
Based on 15,809 reviews, last reviewed 19th Jul 2025
179400% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
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8%
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1%
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2%

Latest highest rating:

5

insurance change Had to change insurance for new car,done on line ,simple. Reviewed on: 19th July 2025
Keith Beddoe 's avatar
Keith Beddoe

Latest lowest rating:

1

Charged over 100 quid to change address. Charged over 100 quid to change address. Don't get to speak to people just all online so not sure what the admin fee is for. Got insurance as they wer... Read more Reviewed on: 17th July 2025
Kristine B's avatar
Kristine B
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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

Review One Call Insurance: Car Insurance Broker now

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One Call Insurance Car Insurance Broker reviews (15809)

Awful experience all round

1
The worst experience to date. Made unauthorised and unapproved withdrawal of a year's worth of subscription directly from my account. Despite my having an alternative provider in place and no knowledge of what they were about to do. This caused substantial financial problems for me. Than, to add insult to injury, when I made the discovery, notified and queried this unauthorised withdrawal, I was ignored and then started receiving welcome letters, for the insurance I neither needed, wanted or approved. I spent two weeks demanding a refund and was returned only part of what they took from my account on the grounds that ONE DAY that they activated the insurance policy without my authentication warrants a cancellation fee and fee for the use of their services. All whilst I had alternatve insurence in place, which they would automatically see attributed to my car registration, they still took money from my account, which is thefts and only returned part of the money when confronted, which is still theft. Awful, awful company! Reviewed on: 6th April 2021
Anya Zinkivskay's avatar
Anya Zinkivskay

Frausters

1
Liars and fraudsters. Liars and fraudsters. Up until recently I had this insurer for my hubby’s car. Then weeks after policy finished they raided the bank card for just over £103 for no reason and without warning (despite promising and emailing to say on the 5th feb that the card authority had been cancelled their end). Went on live chat and on many occasions I caught the operator (Claire t) on lies (that’s how blatant she was) and agent Also argued and heavily insinuated I was the liar (I asked for info on how to send a file over to her to back my claims and she ignored this). I was promised a email from a manager - but nothing. Next day back onto chat and spoke with Aaron c and again just like the previous agent I caught him out telling lies on many occasions. The excuse for no email “oh well we have 48 hrs” well why not say that previously. Still waiting for my email from the manager - the only thing that coincides with the two agents is that the manager is a she. PLEASE PLEASE I URGE ANYONE PLEASE DO NOT ISE THIS COMPANY. Reviewed on: 2nd April 2021
Rachel davies's avatar
Rachel davies

NOT GOOD

1
they made a mistake with my insurance, then asked for £45 to put their mistake right, attention was just on getting the £45 and blame me for their mistake. complete disregard ONE CALL Insurance have for their customers. Reviewed on: 10th November 2020
Garry Schofield's avatar
Garry Schofield

Overcharged on second car policy

1
Bought second policy one after the other and was charged £70 more than Moneysupermarket quote without notice. One Call insurance said that my second car refused to acknowledge the actual quote even though I offered to send them a screenshot. Very obstinate when I asked to change this and then wanted to charge £50 for me to cancel my policy. Really unethical behaviour. Reviewed on: 30th October 2020
Michael Griffiths's avatar
Michael Griffiths

Shocking Customer Service

1
Trying to contact this company is diabolical. Only provision available is via Live Chat. Queued for hours before being cut off. No phone number or email address available. I cancelled my policy in July (after many hours and 2 attempts over Live Chat) and I'm still receiving letters stating that my policy is due to be cancelled if I don't make a payment. Won't ever use or recommend this company again, it's a shambles! They seem to be able to get in touch with you when they are looking for a payment but can't afford the same when you need to contact them. It's a joke! Reviewed on: 9th October 2020
Claire Townend's avatar
Claire Townend

Satisfied

5
Staff knowledgeable and very helpful Reviewed on: 19th September 2020
George Montgomery 's avatar
George Montgomery

Onederful all the way - Call for insurance

5
Highly competitive prices, superb seamless service, lovely, friendly staff who go that extra mile for you. Reviewed on: 19th September 2020
Janet Hazard's avatar
Janet Hazard

Great staff

3
Great staff, considerate and thorough Reviewed on: 19th September 2020
Ant's avatar
Ant

All good

5
Very good service would recommend To everyone. Reviewed on: 18th September 2020
Keith platt's avatar
Keith platt

very pleasant& helpful

5
been with them for about 10 year's now in that time never had any problems always very helpful i have the full package with them the quote is great every year have looked at other company's but none come close . Reviewed on: 18th September 2020
peter's avatar
peter

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