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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.82 (15835 reviews)

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4.83

Based on 15,835 reviews, last reviewed 20th Jul 2025

181500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Very helpful and efficient. Very helpful and efficient. One all make it easy to find which policy you need and easy to get in touch regarding any questions or concerns or claims ... Read more Reviewed on: 20th July 2025

Latest lowest rating:

2

Pretty poor performance When booking a breakdown recovery I was given a 90 minute window. It was late and probably shouldn’t have taken 90 minutes. When I was sent a tracker ... Read more Reviewed on: 19th July 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (15835)

Excellent insurance

Excellent insurance with a great service and very competitive price Reviewed on: 25th August 2020

Good all round experience

Easy access to site.Polite, professional staff l have always found them easy to talk to and discuss requirements with no pressure exerted. Reviewed on: 25th August 2020

Happy customer

Easy to deal with , Contactable , Friendly Reviewed on: 25th August 2020

Great company very helpful and the price is right

This company seemed to bend over backwards to help pitting family members on to my policy and not charging any thing even giving back some money Reviewed on: 25th August 2020

Amazing premiums

I have both car and home insurance with maximum benefit cover at a reasonable premiums, theres excellent chat lines if I need in touch with them as I am deaf that I cannot use calls. Very happy with One Call insurance! Thumbs up!! Reviewed on: 25th August 2020

terrible customer service

Sold my car and they charged me to cancel the policy. Worst service I have ever experienced and will never use them again. Reviewed on: 12th August 2020

Nightmare from start to finish

I took out a policy online through Compare the market paid the full £300 for the year upfront a month before the policy was due to start. A week later I received a text message warning me my policy may be cancelled, no explanation. I tried to contact one call but the only option for contact was an online live chat and I was number 31 in a queue. Finally when I got through I was told their database was saying I had an outstanding claim from 2 years prior, which was NOT true and their database was wrong. They told me if I could not get proof the claim was closed they would cancel my policy and withhold £49.99 of my £300 payment as they have no cooling off period and would charge me a cancellation fee. I had to spend 2 hours contacting my insurance company from 2 years previous who verified the case was closed and provided me with proof via email. I then has to go back online with one call live chat, wait again before talking to somebody there, who was reluctant to accept an email from LV as proof as I could "alter the information". The email was official, headed and had all the contact information for verification. I forwarded the email to one call, who finally accepted the information provided, I was not happy with the service provided but they refused to cancel the policy and refund my money, even though the policy wasn't due to start for 3 weeks and I had only taken it out 7 days beforehand. I have had to stay with an incompetent car insurance company for the next year because I couldn't afford to lose the money I'd paid. Would not recommend and next year I will be finding a new insurer. Reviewed on: 20th July 2020

Beware

Beware this broker. They will charge you for anything. I mean anything. If you ask to send letters to a work address they will assume that has become a liability even though you were working there at the start of the insurance and you tell them this they will assume you're lying and still take another £280 straight out your bank account. If you complain they will threaten to charge you a cancellation charge and also if you happened to have a claim on an accident they will threaten to not pay the claim and put all the costs on you. You've been warned. Reviewed on: 20th July 2020

Avoid at all cost

Worst company ever customer service is dreadful Take money for cancelled policy’s Evan after not stating and fee will be charged or no letters sent then when pull them on it the email me it one scamming company avoid at all costs Taking over a £140 leaving me and my family with no food for the month in this hard time as this was our shopping money Reviewed on: 30th April 2020

Please avoid this company

Beware, they lure you in with cheap quotes and then the bully tactics start. You will regret taking out any kind of policy with them. Reviewed on: 25th April 2020

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