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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.83 (18257 reviews)

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4.85

Based on 18,257 reviews, last reviewed 13th Sep 2025

80680% increase in 5 star reviews

in the past 90 days

2000% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Car Insurance Quote Pleased I was able to speak to a 'real person' and my query was answered promptly with a price reduction on top! Reviewed on: 13th September 2025

Latest lowest rating:

1

Shocking treatment and left thousands in debt In July 2025, one of One Call’s customers crashed into my legally parked car in Portsmouth. From the start, the experience has been nothing short of s... Read more Reviewed on: 30th August 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (18257)

Just Simple! How companies should be

Great to have insurance made easy. Online service is brilliant and all their systems have been a cinch to use so far Reviewed on: 12th August 2021

Dreadful

One call name is ironic! They spent a week and a half messing me about and then said they weren't going to deal with the claim and were referring me on to the actual insurer! Who have dealt with everything in one day. Why waste time going through these cowboys? Rude, uncommunicative, always need to ring another team, can't accept large files on email (like dash cam footage) forms you filled in come back unfilled. Total waste of your time. Don't do it. Avoid Reviewed on: 29th July 2021

What it's like if you actually have a claim...

Never again. Car was stolen, pretty straightforward theft. Was assured that after two weeks the car would be deemed a loss if the police don't find it, and then about a week after that, the valuation etc. would be done. Fine, all good. Two weeks goes by, I call them up: Oh sorry sir, you were misinformed - it's three weeks before it's declared a loss. Annoying, but I can live with it. Sent in my keys and V5 and the signed claim form etc. by recorded delivery, all received fine. Three weeks goes by... Phone them again: "Thanks Sir, we're looking at it this week". A week later: "Sorry Sir, yours is number three in the queue. We'll get to it today". A week later: "Sorry Sir, I'll chase up and find out what's happened. I'll call you back". No call back. A few days later, they finally process the claim. Keep in mind this is now about 5 weeks after the car was stolen and I've been without a car this whole time (no courtesy car for a stolen vehicle - bet you didn't spot that in the policy terms!). Finally the claim is accepted. It then takes another week of daily harassment before they value the car. They then try to lowball me by about £5k. Finally settle on a figure I'm not overly happy with, because, to be frank, I've lost the will to live now. And then the kicker: despite the car clearly being on private plates, they didn't tell me I needed to do the plate retention form with DVLA until now. The problem is I need a V5C to do this, which I sent to them... And they've lost my V5C, saying they never received it (despite having signed for the delivery). So now I have to reapply for a V5C (£25), and then finally retain my plate, and then send the V5C to them so they can close down the claim. Meanwhile I'm still paying my monthly premium, unless I want to sacrifice my private plate. The irony of them calling themselves One Call is quite hilarious though. I think I'm genuinely up to about 80 calls during the course of this debacle now. Absolute farce. Just pay a bit more and go to a proper insurance company. Complete joke from start to finish. Reviewed on: 9th July 2021

Beware! Extortionate hidden charges. Use any other company!!!!

The hidden charges that one call impose are extortionate. They charge £30 to just renew your policy and then £56 to cancel it. This is an absolute con! They've also suddenly been unable to find a competitive quote to transfer my existing policy, forcing me to cancel and pay they're hyped up charges. Using Comparethemarket.com, I found an insurance meeting my current needs for just under £40. The lowest OneCall could offer was £160!!! Absolute rip off!!! Save yourself a lot of hassle and money by insuring elsewhere! Reviewed on: 7th July 2021

Buyer Beware!!!!

This company automatically renewed my classic car insurance without my knowledge. When I found out two days later I went to cancel and they charged me £25 for two days cover (Policy renewal was £160) and a £35.99 'set up' fee, i.e. a set up fee for a policy that was already in existence. When questioned this was apparently what they are charged to set up the policy. Utter disgrace. If I can stop one potential customer going with this company my review will have been worthwhile and I would feel like I have got something from the money I have just donated to them. Reviewed on: 27th June 2021

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY They took £80 out of my bank account as car insurance deposit. But then messaged me and said I’m not insured, because they wanted to see my drivers licence and no claims bonus, so they don’t know who has a driving license?? A car insurance company? As a result I lost my new job and stuck at home with no car insurance or job.and no £80 to get additional insurance it takes 7 days to return, I’ve had this discrimination loads before. if you have a foreign name do not use them. Reviewed on: 14th May 2021

Awfull experience - Feeling robbed

Awful experience with them, after renew my car insurance and pay full amount in one payment, I find out that they are taking £200 extra from my credit card 20 days after without any communication. All insurance documents show one price which it was paid on the day requested and suddenly there is an error for a claim fault and I need to pay more...I feel robbed. Never received a letter or email for this extra charge and they debited my account without authorisation. No recommended at all. Reviewed on: 5th May 2021

Take my advice they scam you legally

I did not even start my policy had a quote and my policy start in 30 days . They want £49.99 cancellation fee. They are joke and scammer . Listen to me if you work hard for your money . Pay little extra but go with some company well known . I am in cooling period of time of my policy and they said they won’t charge 59.99 cancellation fee but I need to pay £49.99 set up fee cancellation . I made a quote yesterday and less than 24 hours tried to cancel . My policy start next 30 days . Scammer scammer scammer Imagine if you have a claim what would happen . Tried to call them no answer just chat is available . Reviewed on: 1st May 2021

Awful experience all round

The worst experience to date. Made unauthorised and unapproved withdrawal of a year's worth of subscription directly from my account. Despite my having an alternative provider in place and no knowledge of what they were about to do. This caused substantial financial problems for me. Than, to add insult to injury, when I made the discovery, notified and queried this unauthorised withdrawal, I was ignored and then started receiving welcome letters, for the insurance I neither needed, wanted or approved. I spent two weeks demanding a refund and was returned only part of what they took from my account on the grounds that ONE DAY that they activated the insurance policy without my authentication warrants a cancellation fee and fee for the use of their services. All whilst I had alternatve insurence in place, which they would automatically see attributed to my car registration, they still took money from my account, which is thefts and only returned part of the money when confronted, which is still theft. Awful, awful company! Reviewed on: 6th April 2021

Frausters

Liars and fraudsters. Liars and fraudsters. Up until recently I had this insurer for my hubby’s car. Then weeks after policy finished they raided the bank card for just over £103 for no reason and without warning (despite promising and emailing to say on the 5th feb that the card authority had been cancelled their end). Went on live chat and on many occasions I caught the operator (Claire t) on lies (that’s how blatant she was) and agent Also argued and heavily insinuated I was the liar (I asked for info on how to send a file over to her to back my claims and she ignored this). I was promised a email from a manager - but nothing. Next day back onto chat and spoke with Aaron c and again just like the previous agent I caught him out telling lies on many occasions. The excuse for no email “oh well we have 48 hrs” well why not say that previously. Still waiting for my email from the manager - the only thing that coincides with the two agents is that the manager is a she. PLEASE PLEASE I URGE ANYONE PLEASE DO NOT ISE THIS COMPANY. Reviewed on: 2nd April 2021

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