Write a review

Newsletter

Go to business site

One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27509 reviews)

View other One Call Insurance products

4.79

Based on 27,508 reviews, last reviewed 13th Jul 2026

197600% increase in 5 star reviews

in the past 90 days

2200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

Easy to use portal . Easy to use portal don’t like that you have to pay an admin fee when you change stuff online as it all automatically done Reviewed on: 13th July 2026

Latest lowest rating:

1

It was cheaper to buy a new policy elsewhere than ju... It was cheaper to buy a new policy elsewhere than just change vehicles Reviewed on: 10th July 2026

Read all reviews Write a review

About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

Review One Call Insurance: Car insurance broker now

Help others make smarter decisions by sharing your own experience.

Write a review

One Call Insurance Car insurance broker reviews (27509)

Quick policy price review

Happy with the interactive online discussion and ended up with a reduced cost for spare car insurance - good job. Reviewed on: 13th July 2023

quick and efficient

very good live chat function query dealt with quickly Reviewed on: 13th July 2023

Helpful

Helped out every time I have contacted, sorted out a mid term change too Reviewed on: 13th July 2023

AVOID AT ALL COSTS

AVOID THIS COMPANY AT ALL COSTS. My car was stolen and they refused to pay out, you can only talk to passive aggressive chat assistants who are desperate to get you off their log and will kick you off the chat if you so much as sneeze and force you to repeat yourself. They then cancelled my policy after racking up huge costs and then voided my insurance one week before the end of the policy and refused to pay out even though I managed to track the car thieves myself and retrieve the car. All of these 5 star reviews are fake! Reviewed on: 10th July 2023

Biggest mistake I made in 2023

One Call should rename their service….Do not bother to call! £30 New business surcharge, who on earth charges for new customers. Then in cooling off period, should you wisely change your mind and decide not to take up policy, there is a £49.99 charge to cancel policy before it even starts. In my case I have now received a letter charging me for a misrepresented claims history (fictitious) which I am unable to query as chat line disconnected me from 3 rd in queue after 15 minute wait. Reviewed on: 8th July 2023

Crap service!!! Avoid like the plague.

The website is completely useless. I have my van insured and cannot access the "customer portal" to have a live chat!!! I can't even get in to cancel my policy so I can use a more efficient and decent company. DO NOT waste your time with these clowns!!!!!!!!!!!!!!!! Reviewed on: 6th July 2023

Terrible company

My car was vandalised driver/passenger door kicked in reported to police made a claim well they have come up several reasons why not to pay for the repairs firstly because I didn’t tell them I had a part time bar job and they don’t insure bar staff then I was using the car to commute to work which I don’t I only live 10 mins from my work place, they have denied my claim saying it was an accident and I commute and now my insurance may be invalid but they can’t/won’t tell me if it has been cancelled absolute shysters Reviewed on: 5th July 2023

Expensive and a dreadful customer service

I was quoted £244 to insure my motor car which I accepted and paid in full, there was an additional charge of £27.74 which I was unaware of. The insurance certificate was not made available until nine days after payment. I did make an error in stating that my no claims were nine years when in fact it was eight. I was then charged an extra £92.33 bringing the cost of my policy to £366. I enquired on the chat service about cancelling the policy and was told that it would cost £85 to cancel. There was a cancellation fee of £49.99 plus a fee of 35.04 for time insured for nine days. I would not recommend One Call to anyone as the eventual costs can become much higher than the original quote, the is no telephone service and the chat line will cut you off. In all, the service provided by One Call is expensive and dreadful. Reviewed on: 5th July 2023

A totally incompetent outfit

Tried making a car insurance claim - it was so painful and chat with their BOT as they don’t have a phone line to talk properly on the phone, or if they do, it’ll drive you towards their chat BOT and you’ll end up wasting hours and hours trying to get any sense out of One Call Insurance, AVOID . Reviewed on: 1st July 2023

Be VERY Careful - Took Ombudsman to Resolve

I insured my family car (fully comp) through One Call Insurance as they appeared competitive. I was involved in a collision and given a settlement value for write off which was agreed but days later cut by approx two thirds as they’d made an error. I disputed this and then my insurance was declared void, effectively making me uninsured and liable. They cited a 'modification' which was in fact a straight swap, consumable service part. Staff would not listen and directors ignored my letters. From the Ombudsman's Final Decision; 'One Insurance originally explained that any part fitted to a car that was not a factory fitted part constituted a modification ... if this were correct, most cars wouldn’t be insured given the routine changes numerous car parts go through during a car’s lifetime of MOT’s, services and repairs as well as tyres changes – many with non-factory fitted parts' The real test of any company is when you are in a fix and need their help. In my experience this company appeared to take gleeful pleasure in throwing me to the wolves as though I'd been uninsured when they were challenged. This was a terrifying experience for 18 months and potentially left me exposed to many thousands of pounds of expense. Be very careful who you insure with and look for reviews from people who can say more than, “they were all very lovely when they took my premium”. You can also read ombudsman decisions to explore how some insurers cut up rough when it suits them. Reviewed on: 23rd June 2023

Do you have a different One Call Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Insurance broker
from Compare the Market 4.27 from 46 reviews
Insurance broker
from The Mortgage Pod 0.00 from 0 reviews
Income protection insurance broker
from Drewberry Insurance 4.06 from 1 reviews

Want to see more from One Call Insurance?

Insurance broker
from One Call Insurance 4.82 from 10527 reviews
Business vehicle insurance broker
from One Call Insurance 4.79 from 1721 reviews
Motorbike insurance broker
from One Call Insurance 4.77 from 748 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub