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One Call Insurance: Car Insurance Broker reviews

View other One Call Insurance products
4.86
Based on 19,190 reviews, last reviewed 1st Oct 2025
98100% increase in 5 star reviews
in the past 90 days
1200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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8%
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1%
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Latest highest rating:

4

Good-ish. Good-ish. Took a while waiting in the queue but once I got chatting with TI2 it was fine Reviewed on: 1st October 2025
Bruce W's avatar
Bruce W

Latest lowest rating:

1

Still Waiting My car was damaged by a truck while I was away from it. One Call have been given cctv and know who the company are but have not returned my excess th... Read more Reviewed on: 30th September 2025
Pete W's avatar
Pete W
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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (19190)

Good value for money

4
I found the customer service was very good when I had an accident and everything went smoothly Reviewed on: 17th July 2018
Sarah Tribe's avatar
Sarah Tribe

Beware High Admin Fees

1
Too right about the One Call hidden admin charges. If you make any form of slightest error on your application or want to change anything, THERE IS AN ADMIN FEE. It is bit like Ryan Air they sucker you in with headline low costs and if you need anything else they clobber you with seriously outrageous admin charges. Reviewed on: 11th July 2018
Mike Deasy's avatar
Mike Deasy

Charged £49 for cancellation prior to strat of insurance.

1
Found out they were completely useless with their help when I tried to add an additional car for a limited period to a policy that hadn't yet started. Also, the insurance document was with ABC Insurance (sounds a bit dodgy!) who didn't seem to have any details of my policy and the policy document was barely readable. After exasperating attempts to add the extra car with One Call I then went back to my previous insurer (Direct Line) who were so much easier to deal with that I decided to ditch One Call and go back with Direct Line despite the slightly higher premium. Got a cancellation charge of £49 from One Call for their 'wonderful' administration. Will never deal with them ever again! Reviewed on: 29th May 2018
Michael McLean's avatar
Michael McLean

Value for money

5
Great service, fast and reliable all at a great price Reviewed on: 11th April 2018
Gemma Ronan's avatar
Gemma Ronan

Good prices and customer service

4
Rang up to speak to someone in regards to a quote and they where very helpful and polite:) thank you one call Reviewed on: 29th September 2017
Sophie-Marie Cuttle's avatar
Sophie-Marie Cuttle

Cheap service

5
Very cheap quotes and reasonable deposit price Reviewed on: 26th September 2017
Kimberly Hales's avatar
Kimberly Hales

Brilliant

5
Never had any problems, great service & fantastic renewal price! Reviewed on: 14th September 2017
Abbey Estelle Owen's avatar
Abbey Estelle Owen

Misleading Sales

1
I thought I had no claims protection and it turned out I had none at all even though it was requested at the time of the quote there were all sorts of conditions to it that rendered it useless Reviewed on: 16th August 2017
Lisa Anderson's avatar
Lisa Anderson

Car insurance

1
Only a insurance broker if you want to get in contact with the car insurance company they get you you have to phone them your self Reviewed on: 1st August 2017
Paul Elmes's avatar
Paul Elmes

Our Local (yet national) Insurance Broker

5
One Call Insurance have provided great customer service (and insurance) to our family for many years. We appreciate the UK-based call centre and friendly staff, good benefits & good prices! Can't go wrong. Reviewed on: 20th July 2017
Sarah Hodgson's avatar
Sarah Hodgson

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