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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27509 reviews)

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4.79

Based on 27,508 reviews, last reviewed 13th Jul 2026

197600% increase in 5 star reviews

in the past 90 days

2200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

Easy to use portal . Easy to use portal don’t like that you have to pay an admin fee when you change stuff online as it all automatically done Reviewed on: 13th July 2026

Latest lowest rating:

1

It was cheaper to buy a new policy elsewhere than ju... It was cheaper to buy a new policy elsewhere than just change vehicles Reviewed on: 10th July 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (27509)

They wanted more money.

Got a quote on line for £324. I paid and then they said there was a mistake, even though all the details were correct, and wanted another £100. I cancelled but had to wait 5 days for a refund. Reviewed on: 18th June 2023

STAY AWAY FROM THIS COMPANY!!!!

They did not accept my No Claim Bonus even it has accepted another companies due to they want to charge extra £350 ...They advised to cancel my policy but they charged me extra £44 for only 3 days used the vehicle even they sent me message to not use vehicle in this period...But they charged me ..... Reviewed on: 16th June 2023

Small print charges

They are an OK company as far as I can tell; but those change your vehicle charges etc really annoy me so 1 star! Reviewed on: 14th June 2023

Appalling customer service

If I could give this company zero stars I would. Appalling customer service. Serious staffing issues making it extremely difficult to communicate with them. Phone queue goes on forever, ditto online chat. They have no email contact. I have spent days trying to cancel an scheduled renewal on my car insurance to stop them withdrawing in excess of £500 from my account. It has proved very difficult. I will never insure anything through this company again. Avoid, avoid avoid. Reviewed on: 25th May 2023

Claim ref M91100069143 spurious claim left on database

Their client made spurious claim against my vehicle hundreds of mile from my home quoting a driver as "Bob " yep, just Bob. Even though they haven't taken the claim further 4 1/2 months later they have left it pending on the insurance database, doubling my insurance. They haven't responded to my insurance company , perhaps they'll respond to this. Reviewed on: 24th May 2023

Bad customer service and rising cost without sensible reasons

Originaly I insured my motorcycle for about £70/year. This year I got renewal price £91/year which I wound out only after they took it from my bank account. I was quite alright with that but I'm moving so I used the chat (only way how to get in touch without making a claim). I wantech to change address on the renewed policy (£91). I spent 30 min queue and an hour on the actual chat to change the address and to add thet my motorcycle will be kept in locked private garage instead of on the street. Surprise was that moving into safer are and keeping the bike in garage made the renewal cost £100. Funny enough I put the same details in new insurance with One Call and they offered insurance for £85. Reviewed on: 11th May 2023

No reply

This company failed to reply to two of my letters requesting refund of overcharge. Very poor communicators . I would not use again. Reviewed on: 9th May 2023

Avoid like the plague

Where to start? Non-existent customer service, even in a home insurance emergency they will not answer and just hang up the call If you try to cancel they will charge extortionate fees I am sure they make good money so its unclear why they offer such a shoddy, scammy service but there you go; please avoid and pay a bit extra if you have to and get proper insurance from a legit company- there are a lot of fake positive reviews so please be careful Reviewed on: 5th May 2023

Avoid

Avoid this insurance company. Cancelled due to passing my driving test, cancellation fee was £85 and they took £106 out of my bank even though they sent me the cancellation calculation in the post of £85 Reviewed on: 30th April 2023

They won't let you cancel your renewal

Impossible to contact this company and they will make it hard for you to leave. Once I eventually got through to someone to tell them I wanted to cancel my auto-renewal they wouldn't let me cancel until they had given me a new quote. The call operator kept putting me on hold and kept talking about a renewal price even though I told him I wasn't interested in renewing. I was very clear I wanted to stop the renewal but their tactics are very pushy. Avoid like the plague! Reviewed on: 13th April 2023

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