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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.83 (19237 reviews)

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4.86

Based on 19,237 reviews, last reviewed 1st Oct 2025

98980% increase in 5 star reviews

in the past 90 days

1250% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

excellent customer service had a non fault accident was dealt with very quickly and easy had a great experience customer service great Reviewed on: 1st October 2025

Latest lowest rating:

1

Misquoted :/ I paid for a very good quote via MSE, but was later told “The insurer cannot give an accurate quote making this quote invalid therefore this cannot b... Read more Reviewed on: 1st October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (19237)

Great customer service and great value for money

All staff are extremely friendly and professional. Always come out cheaper that other quotes with the added bonus of the great customer service Reviewed on: 1st August 2018

Very fair company and willing to help

very little raise in payments each year .always polite to speak to. Reviewed on: 1st August 2018

excellent service received when my car was damaged in a local car park

my car was dented by another driver reversing into me. I had no problems getting my car repaired and a courtesy car provided by the insurance company all at no cost to myself or hassle. the nominated company took over all the handling - cant fall to recommend them enough. Reviewed on: 1st August 2018

Car Insurance

I have been a customer for 11 years now and I am very satisfied with the service. I would highly recommend. Reviewed on: 1st August 2018

1st Class Service & Price year after year!

I have always shopped around and changed my provider every year with the belief that getting the cheapest bottom line deal is the best. However, not only do One Call remain competitive, but when you need them, they are there with support, advice and the correct policy to ensure you have complete peace of mind. They employ local people who must all be well trained and please keep up the great work! Well Done One Call - Steve M Reviewed on: 1st August 2018

Great Service!

Excellent service, never any complaints and the staff are always happy to help! Reviewed on: 1st August 2018

Very good company

Very good quick service would recommend Reviewed on: 31st July 2018

Good value for money

I found the customer service was very good when I had an accident and everything went smoothly Reviewed on: 17th July 2018

Beware High Admin Fees

Too right about the One Call hidden admin charges. If you make any form of slightest error on your application or want to change anything, THERE IS AN ADMIN FEE. It is bit like Ryan Air they sucker you in with headline low costs and if you need anything else they clobber you with seriously outrageous admin charges. Reviewed on: 11th July 2018

Charged £49 for cancellation prior to strat of insurance.

Found out they were completely useless with their help when I tried to add an additional car for a limited period to a policy that hadn't yet started. Also, the insurance document was with ABC Insurance (sounds a bit dodgy!) who didn't seem to have any details of my policy and the policy document was barely readable. After exasperating attempts to add the extra car with One Call I then went back to my previous insurer (Direct Line) who were so much easier to deal with that I decided to ditch One Call and go back with Direct Line despite the slightly higher premium. Got a cancellation charge of £49 from One Call for their 'wonderful' administration. Will never deal with them ever again! Reviewed on: 29th May 2018

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