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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27474 reviews)

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4.79

Based on 27,466 reviews, last reviewed 12th Jul 2026

195700% increase in 5 star reviews

in the past 90 days

2200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

true life Experience always helps in difficult times, and the more of it, the better. Reviewed on: 12th July 2026

Latest lowest rating:

1

It was cheaper to buy a new policy elsewhere than ju... It was cheaper to buy a new policy elsewhere than just change vehicles Reviewed on: 10th July 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (27474)

This Company are a complete rip off avoid like a dose of corona !

Wrote to them to cancell a policy they claim they never received the letter, tried to charge me but i cancelled the direct debit from the date i wanted the policy to end, they tried to take the money for the month after cancellation and it rejected, but now they are requireing the payment as they didnt get the letter and told me to go to DVLA to get proof that i sold the car on such date, absolute nightmare all for £30 the company must be desperate, for money trying to charge people for insurance when cancelled, they are issuing legal proceedings now to recover the debt and charges, GOOD LUCK WITH THAT MORONS! THE JUDGE WILL LAUGH IT OUT OF COURT ! Reviewed on: 7th April 2022

Avoid - Unauthorised renewal payments taken!

Avoid like the plague! Took money out of my account prior to renewal date and I did not even consent to renewing my policy. Also dedcuted £50 from refund to cover cancellation costs despite within cooling off period. The only way to communicate and cancel is via live chat where they tell you all sorts of nonsense to waste your time and apropriate your money in the best way they can. Reviewed on: 4th April 2022

Do not use took unauthorised payments

These guys are a disgrace, excessive cancellation fees £104 6 months into a £400 learner policy when you pass, they cannot extend policy to full cover so cancel it and then charge you, they then took unauthorised payments from paypal when these were disputed, be warned! Go elsewhere! Reviewed on: 31st March 2022

Illegal use of credit card - rip off artists

My car was scapped a week before my insurance expired. This was completly out of my control. One Call informed me that with the admin charges and early canellation I had to pay them £85. I disputed this as my car breaking down was not in my control. One call insurance somehow got my credit card details and deducted the money from my credit card!!! I have never given one call my credit card details! how on earth where they able to just deduct the money without my approval! Completly illegal and I will be going further with this!!! Reviewed on: 18th March 2022

No call no email

Do not insure with one call. Despite offering dedicated phone lines, there is no ability to contact this company by phone or even by email. As soon as I discovered this I cancelled our policies after one day even before the insurance was due to come into effect and they charged me £49.99 for each policy that I cancelled. By law you are are allowed to cancel without charge for free within 14-days. One call hit you with an extortionate administration cancellation charge which is not shown when you sign up . Reviewed on: 14th March 2022

Worst insurers experience ever...

Literally had the worst experience I have ever had with any insurer. It came to my time for renewal and all of a sudden my new coverage, nothing had changed, no claims, jumped up to nealy double the previous years charge. I went on to the online chat to cancel but got duped into signing for another year, instead of cancelling like I wanted to, which I paid in full. I knew I was just about to move and told the agent that, to which he replied ; Once in the new property just change the address. That of course is worse than taking out new insurance. I had tried changing the details via online chat on 8 occasions, the chat would crash and then you would have to start all over again. After going through the nearly 1h30 chat, I get told that my policy has to be cancelled and redone as the new terms were not accepted on the existing policy. I had no option but to cancel, I paid ahead for 12 months, received 4 months cover and get no refund, because there is always hidden charges and the company accepts no responsibility. They are all good till you need to sort or change something, and buyer beware, once they have your money you'll never get it back. Claim or no claim... I am absolutely disgusted and disappointed. Would never use them again. Waste of time and precious money. Reviewed on: 1st March 2022

One Call Insurance

Good value, easy car insurance. The portal is easy to use. Reviewed on: 16th February 2022

This company has NO MORALS or ETHICS

Don't use this company to insure your car. I took out a policy and paid upfront £267, to insure an Audi A3 Quattro, then after 3 months I changed to a small car 0.9ltr. Expecting some sort of rebate (with 8 months left on policy) I contacted One Call only to discover no phone lines but Live Chat, so tried to transfer policy and after 30+ minutes on phone and being bombarded with upsell hard sales I was informed that I would have to pay them £46+ for this transfer to take place. I enquired about cancelling policy and getting refund for 8 remaining months only to be informed that I would have to pay them £19+ for the pleasure! If I had paid by DD I would have cancelled straight away but because I paid upfront for the policy I was backed into a corner. Please learn from this and think before you insure with OC as you may lose money in the same way I have. I will now try to warn as many people as I can through Social Media, Papers and Watchdog. Reviewed on: 13th February 2022

Worst broker I've ever had.

Tried to do a change of vehicle and their site won't change the details forcing you onto their only means of communication...web chat. After an hour and 40 mins of typing and telling me I couldn't change it and charging a huge cancelation fee, they quoted a much higher amount than offered by a compassion website(even by them). I canceled the policy and went with a different broker, who gave me the same insurance policy at 2/3rds the cost on the phone and done in 10mins. I've got 3 bikes a van and 2 cars and have been driving 40 years, 35 as an HGV driver. This is the worst broker I've ever had. Reviewed on: 13th February 2022

Terrible Company - Do not use

No contact number, don't want anything to do with you if you make a claim they just say it's the broker. They won't support you in any way. They take your excess and then want the full policy amount and say this is standard. I've never come across this before. The one thing this company are extremely good at is taking your money. Reviewed on: 9th February 2022

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