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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27986 reviews)

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4.79

Based on 27,986 reviews, last reviewed 11th Aug 2026

438200% increase in 5 star reviews

in the past 90 days

2600% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Car Insurance Very easy to deal with. Price very reasonable. Very helpful and friendly over the telephone. Reviewed on: 11th August 2026

Latest lowest rating:

1

In the event of a claim Happy to take your money but terrible in the event of an incident. They claim to act on ‘your’ behalf but are a 3rd party outfit that are Claim Handle... Read more Reviewed on: 21st July 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

One Call Insurance Car insurance broker reviews (27986)

Review of the One Call Insurance, Car insurance broker:

Car insurance review

Having looked for other car insurance One call has come out as one of the cheapest and the best value for money. I have recommend to other people to get a quote for there insurance. Reviewed on: 31st August 2023

Claim ref M91100069143 spurious claim left on database

Their client made spurious claim against my vehicle hundreds of mile from my home quoting a driver as "Bob " yep, just Bob. Even though they haven't taken the claim further 4 1/2 months later they have left it pending on the insurance database, doubling my insurance. They haven't responded to my insurance company , perhaps they'll respond to this. Reviewed on: 24th May 2023

Bad customer service and rising cost without sensible reasons

Originaly I insured my motorcycle for about £70/year. This year I got renewal price £91/year which I wound out only after they took it from my bank account. I was quite alright with that but I'm moving so I used the chat (only way how to get in touch without making a claim). I wantech to change address on the renewed policy (£91). I spent 30 min queue and an hour on the actual chat to change the address and to add thet my motorcycle will be kept in locked private garage instead of on the street. Surprise was that moving into safer are and keeping the bike in garage made the renewal cost £100. Funny enough I put the same details in new insurance with One Call and they offered insurance for £85. Reviewed on: 11th May 2023

No reply

This company failed to reply to two of my letters requesting refund of overcharge. Very poor communicators . I would not use again. Reviewed on: 9th May 2023

Avoid like the plague

Where to start? Non-existent customer service, even in a home insurance emergency they will not answer and just hang up the call If you try to cancel they will charge extortionate fees I am sure they make good money so its unclear why they offer such a shoddy, scammy service but there you go; please avoid and pay a bit extra if you have to and get proper insurance from a legit company- there are a lot of fake positive reviews so please be careful Reviewed on: 5th May 2023

Avoid

Avoid this insurance company. Cancelled due to passing my driving test, cancellation fee was £85 and they took £106 out of my bank even though they sent me the cancellation calculation in the post of £85 Reviewed on: 30th April 2023

They won't let you cancel your renewal

Impossible to contact this company and they will make it hard for you to leave. Once I eventually got through to someone to tell them I wanted to cancel my auto-renewal they wouldn't let me cancel until they had given me a new quote. The call operator kept putting me on hold and kept talking about a renewal price even though I told him I wasn't interested in renewing. I was very clear I wanted to stop the renewal but their tactics are very pushy. Avoid like the plague! Reviewed on: 13th April 2023

Appalling

Changed my car insurance from rac to this company. Worst customer service ever. No telephone option.... 45 in the queue for on line chat.... Every time.. So frustrating. I cancelled and paid £59 to leave it was so bad. Reviewed on: 9th April 2023

poor customer service

they dont have a direct telephone line for their customers. Very poor customer servise options. Reviewed on: 6th April 2023

Value

Always comes out with good quotes Reviewed on: 3rd April 2023

Tread Cautiously - wolves in sheep's clothing

Initially I thought that I had made a great choice using this company, however I am now forced to leave this review. I had recently moved house and changed my address, to whit I was charge a admin fee of £40, an admin fee that is charged not because any human has to a job, but an admin fee to move my address information from one database to another. After putting me in a position that forced me to pay the fee as they knew I had moved and any claim would become void. I am now in a position that this admin fee was used to change other details as my direct debit date was changed without my consent. Trying to contact these people is on its own a stressful process. Avoid them Date of experience: 01 April 2023 Reviewed on: 1st April 2023

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