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One Call Insurance: Car insurance broker reviews

View other One Call Insurance products
4.86
Based on 23,131 reviews, last reviewed 21st Feb 2026
95% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026
Ant's avatar
Ant

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025
Andrew E's avatar
Andrew E
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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

Review One Call Insurance: Car insurance broker now

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One Call Insurance Car insurance broker reviews (23131)

Peace of Mind.

5
The website that I was using suddenly froze after I had agreed to purchase the policy and secured a payment. The operator namely JO1 sorted everything out for me. Reviewed on: 3rd September 2025
Malcolm O's avatar
Malcolm O

Easy to do, no issues, this is the most tortuous...

5
Easy to do, no issues, this is the most tortuous part Reviewed on: 3rd September 2025
Lesley M's avatar
Lesley M

Mr Shailend

3
Cheaper than the comparisons websites Reviewed on: 3rd September 2025
Shailendra j's avatar
Shailendra j

Always find them sorting out any problems I have str...

5
Always find them sorting out any problems I have straight away Reviewed on: 2nd September 2025
Michael Rowlands 's avatar
Michael Rowlands

Great value for money and a respectable service

5
Great value for money and a respectable service Reviewed on: 31st August 2025
Mohammad A's avatar
Mohammad A

easy to use great site plenty of information and kep...

5
easy to use great site plenty of information and kept updated. Reviewed on: 31st August 2025
Adrian M's avatar
Adrian M

Excellent customer service, also easy to navigate we...

5
Excellent customer service, also easy to navigate website Reviewed on: 30th August 2025
stav's avatar
stav

Shocking treatment and left thousands in debt

1
In July 2025, one of One Call’s customers crashed into my legally parked car in Portsmouth. From the start, the experience has been nothing short of stressful and unfair. It took them two weeks to collect my car, leaving my family (with two young children) in limbo, unsure whether we’d have a vehicle. Communication was terrible — I was never clearly told my car was being written off. Instead, I was just handed a settlement figure and pressured to make a decision. I owe over £18,000 on my Jaguar finance, but they only offered £12,000, leaving me with a £6,000 debt through no fault of my own. How is that fair? To make matters worse, on the day of a family wedding, they suddenly recalled the hire car they had provided. I had to pay £104 out of pocket to cover travel costs at the last minute. The whole process has been handled with a lack of care, poor communication, and zero fairness. Instead of supporting a family who has already suffered because of their customer’s negligence, they’ve added unnecessary financial and emotional strain. I am now seeking legal advice and escalating this to the Financial Ombudsman Service. If you value fairness, transparency, and basic respect — avoid One Call Insurance Reviewed on: 30th August 2025
Daniel Fallon's avatar
Daniel Fallon

A simple process with a great result

5
As well as being quick and easy everything was clear o the forms provided and simple to understand and complete. Reviewed on: 29th August 2025
Paul F's avatar
Paul F

Long time customer

5
Insured my car through One Call since 2017. Recently changed my vehicle mid way through policy term. Made all the necessary changes through the on-line portal and everything ran extremely smoothly Reviewed on: 29th August 2025
Lin C's avatar
Lin C

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