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One Call Insurance: Home Insurance Broker reviews

Name: Home Insurance Broker
Rating: 4.84 (6232 reviews)

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4.84

Based on 6,232 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

House move When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get cheaper q... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

very disappointing service I had a burst pipe and was told that my insurance would not cover the damage to my cooker nor kitchen units, I was also told I had a £250 payment in m... Read more Reviewed on: 13th October 2025

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home Insurance Broker reviews (6232)

Cheap and cheerful

Great from Start to finish. Bought online through Compare the Market and they had all the things I wanted at the cheapest price. No brainer! Reviewed on: 13th September 2022

Excellent service

Great price would recommend it to others Reviewed on: 13th September 2022

Straightforward competitive insurance

One of the most competitive and straightforward insurance companies, easy to access. Reviewed on: 13th September 2022

One Call every time!

Very impressed with One Call. Communication is excellent Reviewed on: 13th September 2022

Perfect

Cheap, easy, friendly staff, renewed and satisfied Reviewed on: 19th August 2022

Great

Easy to set up online and clear policy details with competitive price. Reviewed on: 14th August 2022

its useless ,

called for home emergency , no response and didnt turn up. insurance is not covered , they will find any way to avoid you , will never listen you , please check and then buy good one NOT THIS Reviewed on: 20th June 2022

Awful

Avoid! Avoid! Avoid! Paid for extra boiler cover, but they don't cover if there is a problem with it, like doesn't heat water, only if the thing is totally broke. They use the legal wording in the policy not to pay, there are pages and pages and they just wriggle out of it. They also pass you around on the phone to the point where you are completely frustrated and irate when you do speak to anyone. Just rubbish. Reviewed on: 27th April 2022

DISASTER.

AVOID .. NO ONE THERE TO MAKE A CLAIM!! BE AWARE. THEY WERE NOT AVAILABLE TO MAKE AN URGENT CLAIM. THEY DO NOT RETURN CALLS. IF YOU CANCEL THEY USE DEBT COLLECTION EVEN BEFORE THE POLICY HAS LASPED. A V O I D. A V O I D. A V O I D. Being elderly, alone and in poor health my insurances are vital to me. They provide me with the security and peace of mind knowing that I have help in any emergency if anything is wrong with my home. I have needed to claim twice both no being paid as no one was available to take the calls. I could not get a response when water and effluent was bubbling up through all sinks and plug holes and so I had to pay £360 to have the emergency repair done myself. When someone eventually answered to get payment they said they won’t pay as it was not authorised .. regardless of no one answering my calls. Second time it was gale damage. This time someone did answer and gave me a tel no for the underwriters. I was told they would respond within 2 hrs. THEY DID NOT RESPOND AT ALL after 7 calls, 4 messages left. And so again I had to pay for the repairs myself. AS I WAS TOTALLY UNABLE TO GET THE COVER I PAID FOR I HAD NO CHOICE BUT GET THE PEACE OF MIND OF A POLICY WITH A MORE REPUTABLE COMPANY .. ONLY TO BE RELENTLESSLY PURSUED FOR £111.00 CANCELLATION FEE. Reviewed on: 29th March 2022

It is an internet based.Company no phone lines unless you threaten to cancel

We are an older couple and we were unable to commute with them satisfactory through the chat line only when we asked to cancel did they give us a phone number . We will not renew our house policy when due we have no idea how it will work if we have to make a claim and with a Maltese underwriter ! Reviewed on: 23rd March 2022

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