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One Call Insurance: Insurance broker reviews

Name: Insurance broker
Rating: 4.82 (10535 reviews)

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4.82

Based on 10,535 reviews, last reviewed 6th Aug 2026

6300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

One Call - helpful and informative. I insured an electrical kitchen item I had bought for my grandson to take to uni and one Call noted his name on the insurance and clarified that as lo... Read more Reviewed on: 6th August 2026

Latest lowest rating:

1

They Cancelled insurance, they issued high level of... They Cancelled insurance, they issued high level of fees for outstanding balance and sends threatning letters and constanly hounds you, this us a rea... Read more Reviewed on: 17th July 2025

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About this product

One Call Insurance is an insurance broker based in Doncaster.

One Call Insurance help personal and commercial customers. Policies include car, home, pet, travel and motorbike insurance as well as breakdown cover. Commercial customer policies include business insurance, vehicle, property and tradesman insurance.

One Call Insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call before, you can also leave a review and share your experience.

One Call Insurance Insurance broker reviews (10535)

Review of the One Call Insurance, Insurance broker:

Always had good service

As being dslexi and don't read nor write had a very good crew who are so helpful and understanding my difficulties they are great keep up the good work brilliant well-done to all Reviewed on: 28th July 2022

Decent price and add ons.

I like the monthly payment and the fact that Europe travel and breakdown are all in one place. Reviewed on: 28th August 2020

Slap-dash Platinum Service

Unfortunately I've been a victim of crash for cash, my Onecall insurance policy is fully comprehensive so includes for crash repair. My car was picked up, Courtesy car droped off. After two weeks I had to ring onecall, because I hadn't heard from the garage. I was told by Onecall that I would have my car back by the end of the month. It wasn't until 4 weeks later, I phoned the garage for an update, I was told that my car parts are on back order, and that the garage had no idea when the body part would arrive. 5 weeks later I rang Onecall claims to query about taxing my car while it was off the road and what would be the procedure if I was still waiting to receive my car back. The young agent had to go and find out the information, and came back being insistent that I would receive my car back by the time it needs taxing (so no procedure) I then queried about the level of policy I was paying for while driving a far lesser Courtesy car, and again the young agent was insistent that I couldn't change my policy, but I would need to contact the policy team to confirm, the phone lines are down and all I can do is live chat to an agent. Exhausted, I'm yet to contact policy team, although it will be interesting to find out the Onecall procedure for insuring my car while driving a Courtesy car if I have to SORE my car while still waiting for body parts? What's most frustrating is Onecall aren't ringing or writing to me to advise on what they call a Platinum service, I'm having to spend my time and money ringing the various groups within Onecall for the necessary information while trying to plan for a worst case scenario, even though the claims dept insist that this won't be necessary, while I'm still receiving calls from the garage each week confirming they still have know idea when the body parts will arrive. THIS IS NOT A PLATINUM SERVICE Reviewed on: 28th August 2020

No hassle and simple

I have been a customer now for years and have not had to claim, but I have found renewal and info passed over to me excellent and hassle free. Reviewed on: 28th August 2020

Best of the best

Very friendly & helpful. Easy to contact & any issue or query resolved quickly. Definitely give peace of mind with great cover, service & cost. Reviewed on: 28th August 2020

Reliable

I’ve been with One Call for years with no problems, customer service excellent, friendly, helpful, respectful. I have no problems Reviewed on: 28th August 2020

car insurance

I am very happy with my policy which is competively priced and when required the service is first class. Reviewed on: 28th August 2020

Great service

Always very helpful when I call them , give great advice and options on the insurance best to suit me , I’d highly recommend them , that’s why I give them top marks because I cannot fault them Reviewed on: 28th August 2020

Rubbish

Will not be renewing my policy again with them Reviewed on: 28th August 2020

Very satisfied excellent

I have been with one call insurance for several years now and I intend to be with them for many years to come Reviewed on: 28th August 2020

Excellent

Always friendly and helpful staff. Reviewed on: 28th August 2020

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