Write a review

Go to business site

Paragon Bank: Cash ISA reviews

Name: Cash ISA
Rating: 4.36 (37 reviews)

View other Paragon Bank products

4.36

Based on 37 reviews, last reviewed 17th Apr 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

48%

11%

3 star

38%

Latest highest rating:

5

Set up a new ISA. Set up a new ISA. The rate was competitive and the online process was very easy, responses were quick and had the whole process completed from opening... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Awful Customer service, slow and frustrating I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look... Read more Reviewed on: 22nd September 2023

Read all reviews Write a review

About this product

Paragon have a range of cash ISAs.

You can choose to fix the rate of your Paragon cash ISA from one year to five years. You can apply for a fixed rate cash ISA by post or online on the Paragon website.

Paragon cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Paragon before, you can also leave a review and share your experience.

Review Paragon Bank: Cash ISA now

Help others make smarter decisions by sharing your own experience.

Write a review

Paragon Bank Cash ISA reviews (37)

Excellent 2year fixed rate

Recently opened a 2 year FRB for a large sum. The opening of the account was simple and there was no problems with transferring money in. Reviewed on: 6th July 2017

Old fashioned in all the wrong ways...

I opened an ISA with them online but had to transfer old ISA money by bank transfer forms manually. It took them 2 months to finally transfer the money with no communication except when I phoned them to chase it. Each time they blamed the other bank and told me to start the process all over again. None of their excuses made any sense and they were uncaring in their attitude to the issue. Since then I have had constant problems accessing thier website which is either undergoing routine maintenance" or cannot be accessed using Firefox or any Kapersky safeguards. Seems old fashioned in more ways than one and not for the good!!" Reviewed on: 4th July 2017

AVOID

Tried to transfer an ISA 3 months ago and still can't access my account. Be warned the advertised rates may be good but to quote Dirty Harry 'Do you feel lucky?' Reviewed on: 19th June 2017

ISA not opened/no letter to inform me

For the first time ever for me in my history of opening and transferring ISAs, this bank has failed to negotiate an ISA transfer for me. When I questioned this I was more or less told it was my fault but there was no communication to say that this transfer had not gone through until I enquired. I see many other complaints on this website so we cannot all be wrong in our assessment of Paragon Bank. Reviewed on: 25th April 2017

Unhelpful Staff, always the customer's fault

Opened an account and transfered monies in, Paragon were to transfer an ISA, which I advised in the opening paperwork in FULL, I sent another form which they lost lost and which they choose to overlook in their correspondence. I then sent another form, which they claim was filled in incorrectly, instead of contacting me to help put it right, they took 2 weeks to send a letter telling me it was wrong and that I had missed the slot for interest rate, which had gone down in the meantime. Their " customer services" have the same aggressive and unhelpful manner that is displayed throughout this organisation. Reviewed on: 8th October 2016

It's the customers fault...

Tried to transfer a cash ISA into Paragon Bank. Completed online form only to be told I had provided the wrong information to enable transfer- although they were unable to say what. Checked with existing cash ISA bank and Paragon and both had same details, but was told it was my error. No effort by them to attempt to help resolve the issue. Reviewed on: 14th September 2016

A complete waste of my time!

I had a substantial sum to invest in a 2-year bond a/c. Paragon Bank wasted a lot of my time and it never really got off of the ground. I made it quite clear at initial contact with Paragon that I would not be investing any cash until the a/c had been opened. My first contact was on 18th April I received the welcome pack by post on Friday 29th April and immediately phoned about depositing cash that I had to transfer from another a/c. I was told by the female employee that unless my cheque was received by the next Bank working day then a lower interest rate would be applied. During the call she actually messed up the rates and their methods of customer identity checking are both unsatisfactory & deficient. I immediately closed the a/c and the large investment was successfully agreed within a ½-hour period with another internet Bank by a short chat and VERY simple online form completion. Within minutes I had received an email from the new Bank at a higher interest rate confirming that online identity checks had been determined & all the new open a/c details. My cheque is in the post! Reviewed on: 5th May 2016

Do you have a different Paragon Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Cash ISA
from NS&I 3.55 from 9 reviews
Cash ISAs
from Vida Bank 3.79 from 1 reviews
Cash ISA
from Ford Money 4.19 from 4 reviews

Want to see more from Paragon Bank?

Easy access and notice accounts
from Paragon Bank 4.20 from 7 reviews
Bonds
from Paragon Bank 4.20 from 40 reviews
Lifetime ISA
from Paragon Bank 4.06 from 1 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub