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Paragon Bank: Cash ISA reviews

Name: Cash ISA
Rating: 3.65 (35 reviews)

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3.65

Based on 35 reviews, last reviewed 24th Mar 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

11%

3 star

40%

Latest highest rating:

5

Never have any issues. Never have any issues. They have great security for your account and helpful and polite staff Reviewed on: 24th March 2026

Latest lowest rating:

1

Awful Customer service, slow and frustrating I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look... Read more Reviewed on: 22nd September 2023

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About this product

Paragon have a range of cash ISAs.

You can choose to fix the rate of your Paragon cash ISA from one year to five years. You can apply for a fixed rate cash ISA by post or online on the Paragon website.

Paragon cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Paragon before, you can also leave a review and share your experience.

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Paragon Bank Cash ISA reviews (35)

AVOID

Tried to transfer an ISA 3 months ago and still can't access my account. Be warned the advertised rates may be good but to quote Dirty Harry 'Do you feel lucky?' Reviewed on: 19th June 2017

ISA not opened/no letter to inform me

For the first time ever for me in my history of opening and transferring ISAs, this bank has failed to negotiate an ISA transfer for me. When I questioned this I was more or less told it was my fault but there was no communication to say that this transfer had not gone through until I enquired. I see many other complaints on this website so we cannot all be wrong in our assessment of Paragon Bank. Reviewed on: 25th April 2017

Unhelpful Staff, always the customer's fault

Opened an account and transfered monies in, Paragon were to transfer an ISA, which I advised in the opening paperwork in FULL, I sent another form which they lost lost and which they choose to overlook in their correspondence. I then sent another form, which they claim was filled in incorrectly, instead of contacting me to help put it right, they took 2 weeks to send a letter telling me it was wrong and that I had missed the slot for interest rate, which had gone down in the meantime. Their " customer services" have the same aggressive and unhelpful manner that is displayed throughout this organisation. Reviewed on: 8th October 2016

It's the customers fault...

Tried to transfer a cash ISA into Paragon Bank. Completed online form only to be told I had provided the wrong information to enable transfer- although they were unable to say what. Checked with existing cash ISA bank and Paragon and both had same details, but was told it was my error. No effort by them to attempt to help resolve the issue. Reviewed on: 14th September 2016

A complete waste of my time!

I had a substantial sum to invest in a 2-year bond a/c. Paragon Bank wasted a lot of my time and it never really got off of the ground. I made it quite clear at initial contact with Paragon that I would not be investing any cash until the a/c had been opened. My first contact was on 18th April I received the welcome pack by post on Friday 29th April and immediately phoned about depositing cash that I had to transfer from another a/c. I was told by the female employee that unless my cheque was received by the next Bank working day then a lower interest rate would be applied. During the call she actually messed up the rates and their methods of customer identity checking are both unsatisfactory & deficient. I immediately closed the a/c and the large investment was successfully agreed within a ½-hour period with another internet Bank by a short chat and VERY simple online form completion. Within minutes I had received an email from the new Bank at a higher interest rate confirming that online identity checks had been determined & all the new open a/c details. My cheque is in the post! Reviewed on: 5th May 2016

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