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Paragon Bank: Cash ISA reviews

Name: Cash ISA
Rating: 3.09 (33 reviews)

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3.56

Based on 33 reviews, last reviewed 22nd Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

43%

12%

3 star

42%

Latest highest rating:

5

Start here. Easy set up, good rates, excellent customer service., No more to say. Reviewed on: 22nd June 2025

Latest lowest rating:

1

Awful Customer service, slow and frustrating I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look... Read more Reviewed on: 22nd September 2023

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About this product

Paragon Bank have a range of cash ISAs.

You can choose to fix the rate of your Paragon Bank cash ISA from one year to five years. You can apply for a fixed rate cash ISA by post or online on the Paragon Bank website.

Paragon Bank cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Paragon Bank before, you can also leave a review and share your experience.

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Paragon Bank Cash ISA reviews (33)

No complaints department!

I had fixed term ISA coming to maturity with another provider and with Paragon offering the best of the very poor rates that are currently around, I completed an online form to transfer it to Paragon, being very careful to tick the "on maturity" box, as Paragon's rate was lower than the fixed term ISA and I wanted to maximise the higher rate. Despite this, the transfer was undertaken a few days early. Paragon said they have evidence they sent the other provider the correct instructions but refused to send it to them. Later they said that the previous account was not fixed interest, so had no end date, i.e. no maturity date! They are refusing to reimburse the lost interest and refusing to accept anything has been done incorrectly They logged the complaint and said they would investigate, but three days later they merely repeated what I had been told before. Clearly no investigation had taken place. I have sent them evidence that it was a fixed term account, which has matured, and no longer exists, evidence that the early closure has resulted in lost interest and proof that I ticked the "on maturity" box . They now say they have to start the complaints process from scratch! I have told them that I now want compensation as well as the interest reimbursed. Incidentally they have no discrete complaints department, so the people who "investigate" the complaint are in the same department as those who made the error! Total shambles of a bank. Reviewed on: 3rd December 2020

Excellent Account Opening Process

Opened an ISA online yesterday received immediate notification to say I had been accepted. I then received an email providing me with all the details I needed to get my account up and running. I transferred a sum of money and today I received a further email letting me know that the funds had been received and were in my account. I would definitely recommend Reviewed on: 3rd April 2018

Avoid Paragon like the plague

Worst ISA experience ever. Inefficient, lying, irresponsible, arrogant, deceptive. ****AVOID AT ALL COSTS**** Reviewed on: 29th March 2018

Best isa

The best priced is a on the market at the time and handled really well Reviewed on: 17th November 2017

Worst bank we have ever dealt with and most unprofessional

We wanted to transfer a child cash isa into a3year fixed rate adult cash isa due to coming of age The application was made on line on 03/07/17 and we were asked to also provide I'd documents which needed to be verified and certified this was done and the documents sent to paragon on 7th July we heard nothing and contacted them again most unhelpful said they were waiting for ID documents again so we sent them again 19th received letter asking for transfer forms to be completed we returned same day 21 another letter received asking for ID documents to be sent we sent some more same day. 2nd August another set of id documents requested and sent again 4th August fresh documents verified and sent recorded delivery to paragon Phoned paragon to confirm that they had been sent recorded delivery only to be told account application has been closed due to the documents not being delivered never known such an unpleasant unprofessional bank in all my life talk about stressful and that is to try to deposit money Reviewed on: 4th August 2017

Good customer service

Recently opened fixed rate bond,had problem with application rang helpline,phone was answered immediately,and problem solved,for internet bank only bank I think that is a great service Reviewed on: 21st July 2017

Excellent 2year fixed rate

Recently opened a 2 year FRB for a large sum. The opening of the account was simple and there was no problems with transferring money in. Reviewed on: 6th July 2017

Old fashioned in all the wrong ways...

I opened an ISA with them online but had to transfer old ISA money by bank transfer forms manually. It took them 2 months to finally transfer the money with no communication except when I phoned them to chase it. Each time they blamed the other bank and told me to start the process all over again. None of their excuses made any sense and they were uncaring in their attitude to the issue. Since then I have had constant problems accessing thier website which is either undergoing routine maintenance" or cannot be accessed using Firefox or any Kapersky safeguards. Seems old fashioned in more ways than one and not for the good!!" Reviewed on: 4th July 2017

AVOID

Tried to transfer an ISA 3 months ago and still can't access my account. Be warned the advertised rates may be good but to quote Dirty Harry 'Do you feel lucky?' Reviewed on: 19th June 2017

ISA not opened/no letter to inform me

For the first time ever for me in my history of opening and transferring ISAs, this bank has failed to negotiate an ISA transfer for me. When I questioned this I was more or less told it was my fault but there was no communication to say that this transfer had not gone through until I enquired. I see many other complaints on this website so we cannot all be wrong in our assessment of Paragon Bank. Reviewed on: 25th April 2017

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