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Paragon Bank: Cash ISA reviews

View other Paragon Bank products
3.52
Based on 33 reviews, last reviewed 22nd Jun 2025
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Latest highest rating:

5

Start here. Easy set up, good rates, excellent customer service., No more to say. Reviewed on: 22nd June 2025
paul shepherd's avatar
paul shepherd

Latest lowest rating:

1

Awful Customer service, slow and frustrating I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look... Read more Reviewed on: 22nd September 2023
Perthshire Scotland's avatar
Perthshire Scotland
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About this product

Paragon have a range of cash ISAs.

You can choose to fix the rate of your Paragon cash ISA from one year to five years. You can apply for a fixed rate cash ISA by post or online on the Paragon website.

Paragon cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Paragon before, you can also leave a review and share your experience.

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Paragon Bank Cash ISA reviews (33)

Good interest

4
Good rate and simple to set up. Interest appears to increase as min lending rate does. Reviewed on: 31st March 2023
Charles's avatar
Charles

Good interest

4
Not much to say. Interest rate is good but had no contact from them otherwise. Reviewed on: 1st February 2023
Bev Cordle's avatar
Bev Cordle

Competitive rate

5
Any increase in interest rates given up to date of start of new investment despite instruction given at a lower rate. Reviewed on: 18th January 2023
Colin Jenkins's avatar
Colin Jenkins

Stressful, miserable and a waste of time!

1
My very short time when them was stressful, miserable and draining experience any bank has given me. When I opened ISA, I attempted to transfer from my previous ISA no less than 10 times! I’d get emails to say that it could take up to 15 days, so I’d not think anything of it. I then, first time, found out about 5 days later that the ISA transfer had failed and Paragon had failed to tell me. This happens 7 of the 10 attempts. Each time, they blamed my previous owner. When I called my previous ISA owner, they assured me it was Paragon. Lucky enough, I managed to get out the nightmare. One small thing made me finally leave and, thankfully, I was in my cooling off period. I opened up and Account with Skipton and never looked back. ISA transfer happened first time and almost instantaneously. DONT USE PARAGON! you’ll always be ok the phone to them. Reviewed on: 17th September 2022
Sa1999's avatar
Sa1999

Shambolic

1
This bank is shambolic having tried to transfer existing Isa to a higher rate it was chaotic in the end I had to walk away Reviewed on: 29th July 2022
Owen Cullwick's avatar
Owen Cullwick

Competitive Rates

5
Taken a few accounts out with Paragon Bank over the years when they have had the best highest interest rates. Never had an issue with them. Reviewed on: 21st July 2022
Karen Davies's avatar
Karen Davies

Left in limbo

1
I applied online for a postal application form for fixed rate savings. This was sent out with amazing speed. I returned the application form and a cheque. The cheque was presented to my bank and cleared within 2 days. A week later I had heard nothing so rang and was advised that I needed to provide proof of ID for 2nd applicant, my husband. I emailed a photo of relevant document proving ID Had a standard reply saying my application being processed. Rang the next day and was told my application was live and being processed and I would hear in due course! Meanwhile Paragon have cashed my cheque but I don't have an account!!! Paragon need to action accounts more speedily. They are quick off the mark to send out the application form but very tardy in opening the account. Paragon don't install confidence Reviewed on: 7th May 2022
Old fogie's avatar
Old fogie

Good rates & easy online process

5
A month before expiry of major bank ISA decided to move to Paragon (rate difference 0.10% to 1.20% ). Online process easy if you've all your details to hand. All documents received by email & transfer completed on time. Reviewed on: 9th April 2022
CTP's avatar
CTP

Wanted to open Fixed cash isa a/c

1
Posted my application to open above account on 23rd November by transferring isa maturing funds from other bank. Maturity date was 30th November. Did not hear anything from the bank. Today ie. 8th December got a letter from original bank confirming that they had refixed amount plus interest for same period as originally fixed due to no instructions from me. I then rang Paragon bank to ask why they had not done the transfer. Firstly they said they had not received my application. On confronting with arguments, they accepted that they had received my application on 24th November and was held up for want of further documents from me. They hadn't communicated to me for these documents for 14 days from their receipt of my application.Due to their carelessness they have now lost my business. I suggest to use other competent banks. Reviewed on: 8th December 2021
Janak 's avatar
Janak

Sheer incompetence

1
I opened a new Cash Isawith Paragon as it was the best of poor rates and requested a Cash Isa transfer from another provider to be implemented on maturity. I received no acknowledgement of the transfer request and it didn't happen. I complained. After a week I got a letter acknowledging receipt of my complaint and saying they enclosed a Complaints procedure booklet. It was not enclosed. A week later they must have found my transfer request and the transfer was completed. In the meantime other monies I was going to add have been moved elsewhere. Reviewed on: 19th May 2021
Mary R's avatar
Mary R

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