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Paragon Bank: Cash ISA reviews

Name: Cash ISA
Rating: 4.36 (37 reviews)

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4.36

Based on 37 reviews, last reviewed 17th Apr 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

48%

11%

3 star

38%

Latest highest rating:

5

Set up a new ISA. Set up a new ISA. The rate was competitive and the online process was very easy, responses were quick and had the whole process completed from opening... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Awful Customer service, slow and frustrating I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look... Read more Reviewed on: 22nd September 2023

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About this product

Paragon have a range of cash ISAs.

You can choose to fix the rate of your Paragon cash ISA from one year to five years. You can apply for a fixed rate cash ISA by post or online on the Paragon website.

Paragon cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Paragon before, you can also leave a review and share your experience.

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Paragon Bank Cash ISA reviews (37)

Clear straight forward application and good competit...

Clear straight forward application and good competitive interest rates and good communications Reviewed on: 23rd August 2024

Good rates and easy to set up on line

Good rates and easy to set up on line Reviewed on: 8th January 2024

Awful Customer service, slow and frustrating

I am a longstanding customer but they have been absolutely pathetic in my ISA transfer. Despite numerous calls to them and promises from staff to look into my issue and get back to me, no one has. More than 8 weeks later and my money is still not in my account and no one at Paragon knows where it is. Customer services line takes more than 45 minutes before someone just hangs up Reviewed on: 22nd September 2023

An excellent bank

Apart from the attractive interest rate, Paragon are so helpful. Reviewed on: 11th April 2023

Good interest

Good rate and simple to set up. Interest appears to increase as min lending rate does. Reviewed on: 31st March 2023

Good interest

Not much to say. Interest rate is good but had no contact from them otherwise. Reviewed on: 1st February 2023

Competitive rate

Any increase in interest rates given up to date of start of new investment despite instruction given at a lower rate. Reviewed on: 18th January 2023

Stressful, miserable and a waste of time!

My very short time when them was stressful, miserable and draining experience any bank has given me. When I opened ISA, I attempted to transfer from my previous ISA no less than 10 times! I’d get emails to say that it could take up to 15 days, so I’d not think anything of it. I then, first time, found out about 5 days later that the ISA transfer had failed and Paragon had failed to tell me. This happens 7 of the 10 attempts. Each time, they blamed my previous owner. When I called my previous ISA owner, they assured me it was Paragon. Lucky enough, I managed to get out the nightmare. One small thing made me finally leave and, thankfully, I was in my cooling off period. I opened up and Account with Skipton and never looked back. ISA transfer happened first time and almost instantaneously. DONT USE PARAGON! you’ll always be ok the phone to them. Reviewed on: 17th September 2022

Shambolic

This bank is shambolic having tried to transfer existing Isa to a higher rate it was chaotic in the end I had to walk away Reviewed on: 29th July 2022

Competitive Rates

Taken a few accounts out with Paragon Bank over the years when they have had the best highest interest rates. Never had an issue with them. Reviewed on: 21st July 2022

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View resource hub

Paragon Bank: Cash ISA reviews

400% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Paragon Bank: Cash ISA now

Paragon Bank Cash ISA reviews (37)

Clear straight forward application and good competit...

Good rates and easy to set up on line

Awful Customer service, slow and frustrating

An excellent bank

Good interest

Good interest

Competitive rate

Stressful, miserable and a waste of time!

Shambolic

Competitive Rates

Do you have a different Paragon Bank product?

Want to see more from Paragon Bank?

Easy access and notice accounts

Bonds

Lifetime ISA

Join Smart Money People

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