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PayPlan: Debt solutions reviews

4.94
Based on 22,303 reviews, last reviewed 22nd Jan 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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See only 4 star reviews
4%
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Latest highest rating:

4

Debtmaster I had a debt problem and was offered help by PayPlan which exceeded my hopes and helped remove the burden of debt Reviewed on: 22nd January 2026
Paul B's avatar
Paul B

Latest lowest rating:

1

Very easy to deal with, set up everything for me and... Very easy to deal with, set up everything for me and the app is easy to use Reviewed on: 24th May 2024
Chris Mitchell's avatar
Chris Mitchell

About this product

PayPlan offers free debt advice.

You can access support online or over the phone. Once they understand your situation, PayPlan will share the options available to help you. When you’ve chosen the solution you want to move forward with, PayPlan will support you through the entire journey.

PayPlan debt advice reviews help you find out what it’s really like to be a customer. If you’ve used PayPlan before, you can also leave a review and share your experience.

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PayPlan Debt solutions reviews (22303)

Wonderful

5
Pay plan have been absolutely amazing throughout the years I’ve been with them. Nothing is too much trouble. Very helpful. Smashing! Reviewed on: 19th August 2021

Help on the road to recovery

5
I have been with Payplan for quite a long time now, initially under a debt management plan but more recently with an IVA. I initially started out on a DMP but things weren't improving financially for me, at the rate of my DMP I would still be paying off my debtors for about another 20 or so years. So Payplan ran through all the options, continuing the DMP but the pitfalls that could happen should debtors decide not to agree, bankruptcy and the potential outcomes and finally IVA. They explained how everything worked what were the pros and cons and what they thought would be the best option for me in my situation, and that was an IVA. Everything was explained clearly and thankfully the proposals went through. To further support my faith in Payplan and their IVA team, when I had to change jobs and took a drop in pay, they were able to reduce my payments until I was back on my feet again. I am now in the process of my finishing my IVA, and although it may have been tough sometimes, I felt that Payplan had my back and I am now only a year away from being debt free thanks to their continued support. Reviewed on: 19th August 2021

Very understanding.

5
I was struggling to make ends meet and Payplan helped me make my life simpler. Reviewed on: 19th August 2021

Very helpful

5
Very good customer service and helpful Reviewed on: 19th August 2021

From darkness to light

5
After separating from my partner and children I found myself spiralling into a very dark place and finding myself homeless and for some reason nobody were able to help as I didn’t seem to fit any organisations referral criteria. Once I was so creditable as organisations would offer their products. Suddenly nobody (banks, housing, utilities, financial contracts, DWP) wanted to understand and offer me sometime for me to get back on my feet. The only organisation that made the difference was PayPlan. Once everything was put in place it enabled me to start to rebuild my life, which I have. No more threatening letters, etc. I thank you all for keeping me alive! Reviewed on: 19th August 2021

Great financial support!

4
I turned to Payplan when I was in a financial pit of debt. Not knowing which way to turn, I found payplan on Google and on the same day I was signed up and ready to pay off what I could. Pay plan stands by their moto, they really helped me live again! Reviewed on: 19th August 2021

Great service very efficient and friendly staff

5
Been Payplan for over 10 years very efficient service and understating people Reviewed on: 19th August 2021

Amazing Help

5
When I contacted Payplan they were really helpful and non judgemental and made me feel there is a light at end of tunnel. They are always helpful and I wouldn't have managed to clear debts without them Reviewed on: 19th August 2021

Really great debt solution

5
PayPlan took a huge amount of worry off my mind Reviewed on: 19th August 2021

very supportive

5
Since i have been with payplan, they have been very supportive. The communication as been top notch & i cannot fault how they have dealt with me over the years Reviewed on: 19th August 2021

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