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PayPlan: Debt solutions reviews

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4.94
Based on 22,303 reviews, last reviewed 22nd Jan 2026
No new 5 star reviews
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No new 1 star reviews
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Latest highest rating:

4

Debtmaster I had a debt problem and was offered help by PayPlan which exceeded my hopes and helped remove the burden of debt Reviewed on: 22nd January 2026
Paul B's avatar
Paul B

Latest lowest rating:

1

Very easy to deal with, set up everything for me and... Very easy to deal with, set up everything for me and the app is easy to use Reviewed on: 24th May 2024
Chris Mitchell's avatar
Chris Mitchell
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About this product

PayPlan offers free debt advice.

You can access support online or over the phone. Once they understand your situation, PayPlan will share the options available to help you. When you’ve chosen the solution you want to move forward with, PayPlan will support you through the entire journey.

PayPlan debt advice reviews help you find out what it’s really like to be a customer. If you’ve used PayPlan before, you can also leave a review and share your experience.

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PayPlan Debt solutions reviews (22303)

Friendly and supportive

5
The team at payplan are really supportive and don’t judge you or your situation they just offer friendly and effective solutions for you Reviewed on: 9th August 2023
Sam B's avatar
Sam B

Great service

5
Very good company, took care of everything and very transparent and honest, the app makes it very easy to manage anything I need and keep track of my payments. Very good professional customer service and I really like how efficient they are with the message/chat function in the app always get an answer and always resolve the issue. Reviewed on: 8th August 2023
Sean Canavan's avatar
Sean Canavan

Brilliant

5
Extremely helpful and a pleasure to work with! Reviewed on: 4th August 2023
Peter Hawkins's avatar
Peter Hawkins

Lifesavers - the NHS of the finance world.

5
I called them for help, and they were so understanding and helpful. When you get into debt issues, you bury your head in the sand and are embarrassed as to how you have got yourself into this situation. They made it so easy. i was in tears and they calmly spoke to me, made me feel good about actually taking action to resolve my situation and I left the call feeling positive and in control. I stopped having sleepless nights after that call. It was so easy to run through my finances and they took control and explained what would happen next and how they would resolve my issues. At no point was I embarrassed, or felt like I was being judged. They took the stigma and worry from me and I knew that they would take charge and help me out of the hole I had dug. I can't begin to explain how much this company has helped me. My anxiety and mental health was awful before I spoke to them. They really have given me a new lease of life, ensured that all of my creditors have been spoken to and arranged solutions with them all. I never would have had the courage and ability to do this myself. It was simple and easy to go through the process and every person I spoke to was understanding, caring and helpful. I can't begin to describe how thankful I am for their service. There is now a light at the end of the tunnel, for which I will be eternally grateful. Reviewed on: 2nd August 2023
Cathy Buchanan's avatar
Cathy Buchanan

A big weight lifted!

5
Very impressed by PayPlan, who have been a great help in arranging a manageable DMP with my creditors that really got me out of a financial hole and took a big weight off my mind. Those I've dealt with have been helpful and efficient, and PayPlan's website is easy to use, especially when it comes to my annual review. Reviewed on: 2nd August 2023
C Prince's avatar
C Prince

Helped me out alot

5
Helped me out a lot in my situation, don’t think I would be happy if it wasn’t for PayPlan. I got my life some what back on track. Just trying to pay things back is difficulty and save for a house now too especially with my little boy now who came into the world this year. So thank you PayPlan your a,axing I would highly recommend Reviewed on: 2nd August 2023
Louise Weston's avatar
Louise Weston

Great!

5
Very helpful indeed, they really put my mind at ease. Reviewed on: 2nd August 2023
Farah Ali's avatar
Farah Ali

Weight lifted from our shoulders

5
We been supported by payplan Since April/may this year I have to say every person we have spoke to has been amazing. Going above and beyond to help us. The staff are polite. Totally understanding. So helpful. I will be recommending this company to family and friends. Who are struggling. Thank you so much payplan . Reviewed on: 31st July 2023
Mel Appleby's avatar
Mel Appleby

The best support service - really go above and beyond for clients

5
We have worked in partnership with PayPlan for a number of years now. They have always dedicated time and resources to supporting the most vulnerable of customers. They are patience and caring and this is evidenced by their engagement with customers. Finances are difficult for anyone ti discuss but PayPlan create a safe space for people to disclose their situation and receive the help they needed, it makes a huge impact on someone’s emotional and physical safety to be free from debt. PayPlan really do life saving work. Reviewed on: 31st July 2023
Emma's avatar
Emma

PayPlan saved me

5
PayPlan have been there for me since I first contacted them for help. Everyone I have spoken to has been very understanding and helpful. I fully recommend their services. Reviewed on: 31st July 2023
Dawn's avatar
Dawn

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