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PayPlan: Debt solutions reviews

4.94
Based on 22,303 reviews, last reviewed 22nd Jan 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

4

Debtmaster I had a debt problem and was offered help by PayPlan which exceeded my hopes and helped remove the burden of debt Reviewed on: 22nd January 2026
Paul B's avatar
Paul B

Latest lowest rating:

1

Very easy to deal with, set up everything for me and... Very easy to deal with, set up everything for me and the app is easy to use Reviewed on: 24th May 2024
Chris Mitchell's avatar
Chris Mitchell

About this product

PayPlan offers free debt advice.

You can access support online or over the phone. Once they understand your situation, PayPlan will share the options available to help you. When you’ve chosen the solution you want to move forward with, PayPlan will support you through the entire journey.

PayPlan debt advice reviews help you find out what it’s really like to be a customer. If you’ve used PayPlan before, you can also leave a review and share your experience.

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PayPlan Debt solutions reviews (22303)

Friendly

5
Nice talk to you politely and ask you for your needs and keep on top of your account Reviewed on: 22nd June 2023

Compassionate, helpful company

5
Whenever I have spoken to the team, they are always helpful and give lots of information. I have never felt judged by anyone I have spoken to and explain all the options clearly. The app and website are all helpful so you can manage your account really easily now. They deal with creditors directly so it takes away the burden and stress of being hounded by creditors all the time!! Would definitely recommend. Reviewed on: 22nd June 2023

Stress free life

5
The staff are very friendly and helpful. If I ever need to ask a question they respond very fast and it always assists/sorts out after the one message. They have helped me live my life again without worrying about paying out loads thanks to their support plan. Reviewed on: 22nd June 2023

Outstanding

5
The team have been so supportive, helpful, and knowledgeable. I am truly grateful Reviewed on: 22nd June 2023

A weight off my mind

5
I lost my position during covid and found it more difficult than I expected to find a similar role. Debt quickly mounted as I was unable to service my monthly payments. I considered an IVA but having worked in the financial sector in the past, I felt this wasn't the route for me. I contacted all my creditors regarding my circumstances as the overdue and missed payments began to mount. My bank recommended PayPlan, so I approached them. Setting up an affordable repayment schedule couldn't have been more straightforward. It did take a little time to calculate a budget (an education in itself), but my allocated advisor helped me through it all in a non-judgemental and friendly fashion. Most of the letters and telephone called from creditors stopped fairly quickly. It good to know that you're not on your own. Reviewed on: 22nd June 2023

Most welcoming company.

5
Was apprehensive about going with a DMP, but PayPlan made it so easy, with no judgements whatsoever. They have been very accommodating when certain things in my life have cropped up, and their flexibility within the plan has been greatly appreciated. Have already recommended them to several friends and even family members. Reviewed on: 22nd June 2023

Excellent experience and peace of mind 10000%

5
I signed up to them about 2 year ago and I've had nothing but excellent service from them. All their staff understand that life hits differently sometimes and circumstances change. They work closely with you to get you what you need and make sure you are still happy with your plan every check up. I have actually recommended a friend to PayPlan as she was struggling too and they've made sure she is happy and can sleep at night too. I don't know where I'd be without PayPlan, they have made it easy to keep everything in one place Reviewed on: 22nd June 2023

Saved my life

5
Was feeling suicidal because I couldn't sleep or keep up with my debts pay plan help me so much thank you x Reviewed on: 22nd June 2023

Truly and honestly the best.

5
Payplan has saved my dignity and myself respect. Thanks to them I began to regain the man I used to be. Reviewed on: 22nd June 2023

Very helpfull

5
Always there if needed , very helpfull would recommend Reviewed on: 22nd June 2023

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