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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.74
Based on 1,462 reviews, last reviewed 15th Aug 2025
3200% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Exceptional throughout Customer Services are second to none. The call handlers are helpful and friendly and extremely knowledgeable. Changing policy details IE: our new addr... Read more Reviewed on: 15th August 2025
Johanna Smith's avatar
Johanna Smith

Latest lowest rating:

1

Every time we try to claim, allegedly the claim form... Every time we try to claim, allegedly the claim form hasn’t been submitted which clearly it has and therefore stinks of delaying tactics. When eventua... Read more Reviewed on: 12th August 2025
James leggett's avatar
James leggett
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1462)

Good Customer Service

5
I haven't had to claim, luckily on my pets' insurance, however when adding additional animals to the policies the staff were very helpful and the process was easy. Reviewed on: 6th September 2022
Anonymous's avatar
Anonymous

Excellent

5
Service provided was simple and swift, got the outcome needed with no problems Reviewed on: 6th September 2022
Callum holliday 's avatar
Callum holliday

Fab pet insurance

5
Brilliant pet insurance that pays out straight away Reviewed on: 5th September 2022
Alexa Elizabet Marsden's avatar
Alexa Elizabet Marsden

New policy

5
Easy to get the policy I needed. Easy to navigate the site and managed to sort out my policy easily and quickly. Reviewed on: 4th September 2022
Pierre Schneider's avatar
Pierre Schneider

Fast and friendly

5
Amazing company! Service is quick and easy, and staff are super friendly especially Tory in the renewals team who helped my upgrade my cover. I will definitely be recommending you. Reviewed on: 2nd September 2022
Wes Whitaker's avatar
Wes Whitaker

Wonderful company, comprehensive cover

5
Comprehensive cover and good prices. Reviewed on: 1st September 2022
Thea's avatar
Thea

Absolute crooks

1
Perfect Pet paid out on the claim I made when my dog had a cancerous mast cell tumour removed from his muzzle, near his nose. This was clearly stated what it was in the notes. Yet, the continuation claim, from North Downs Specialist Referrals which did not even treat anything on his muzzle, has been declined for no valid or appropriate reason, citing that it is now ‘dental/oral related’. A mast cell cancer is clearly not an issue in any way related to dental or oral health, and the continuation treatment being claimed for did not even deal with anything on his head at all! The complaints procedure is a joke. 5 days to acknowledge and eight weeks to consider it! The way my claim has been handled is absolutely appalling, and no doubt the reason why Perfect Pet already has so many poor reviews on TrustPilot. Consumers need to know about your shady practices and be warned never to sign up with them. There are plenty of pet insurance providers who are reasonable, professional and prompt, and pay according to the policy and treatment of the dog. Reviewed on: 1st September 2022
Sue Harte's avatar
Sue Harte

Good service and easy to deal with

4
I've used Perfect Pet for a few years now. Thankfully not too many claims for our 2 dogs, but when we needed to, the process was simple and the people I dealt with at Perfect Pet were very good Reviewed on: 1st September 2022
JOSEPH YEATES's avatar
JOSEPH YEATES

Really helpful

5
Such a helpful and nice company. Been with them for a few years now and everytime we have to spoken everyone has been great and really tried to help us and get us the best deals etc. Reviewed on: 31st August 2022
Sophie duffy's avatar
Sophie duffy

Intuitive

5
Very intuitive website. Great value and good options for various types of pet insurance. Reviewed on: 31st August 2022
Tom's avatar
Tom

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