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Perfect Pet Insurance: Pet insurance reviews

View other Perfect Pet Insurance products
4.49
Based on 1,755 reviews, last reviewed 15th Sep 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Excellent I spoke to Paige today and she couldn’t have been more helpful. She was very friendly and polite. Reviewed on: 15th September 2026
Hazalea's avatar
Hazalea

Latest lowest rating:

1

The worst companies I have come across By far one of the worst companies I have ever come across. They have consistently failed to take my direct debit for a year despite my account not cha... Read more Reviewed on: 19th August 2026
Tom's avatar
Tom
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet insurance reviews (1755)

Good Pet Insurance

4
This has worked well for me and my dog woof woof Reviewed on: 6th September 2022
fowler.j44@gmail.com's avatar
[email protected]

Easy to deal with, well priced

5
Onto our third year with no problems at all. Claims were paid out promptly and didn't unfairly affect our premium the next year. 100 % recommended Reviewed on: 6th September 2022
Georgey 's avatar
Georgey

ok, not great

2
took ages to sort first claim with apparent issues paying out. Still waiting to hear on 2nd claim Reviewed on: 6th September 2022
Eamonn's avatar
Eamonn

Good Customer Service

5
I haven't had to claim, luckily on my pets' insurance, however when adding additional animals to the policies the staff were very helpful and the process was easy. Reviewed on: 6th September 2022
Anonymous's avatar
Anonymous

Excellent

5
Service provided was simple and swift, got the outcome needed with no problems Reviewed on: 6th September 2022
Callum holliday 's avatar
Callum holliday

Fab pet insurance

5
Brilliant pet insurance that pays out straight away Reviewed on: 5th September 2022
Alexa Elizabet Marsden's avatar
Alexa Elizabet Marsden

New policy

5
Easy to get the policy I needed. Easy to navigate the site and managed to sort out my policy easily and quickly. Reviewed on: 4th September 2022
Pierre Schneider's avatar
Pierre Schneider

Fast and friendly

5
Amazing company! Service is quick and easy, and staff are super friendly especially Tory in the renewals team who helped my upgrade my cover. I will definitely be recommending you. Reviewed on: 2nd September 2022
Wes Whitaker's avatar
Wes Whitaker

Wonderful company, comprehensive cover

5
Comprehensive cover and good prices. Reviewed on: 1st September 2022
Thea's avatar
Thea

Absolute crooks

1
Perfect Pet paid out on the claim I made when my dog had a cancerous mast cell tumour removed from his muzzle, near his nose. This was clearly stated what it was in the notes. Yet, the continuation claim, from North Downs Specialist Referrals which did not even treat anything on his muzzle, has been declined for no valid or appropriate reason, citing that it is now ‘dental/oral related’. A mast cell cancer is clearly not an issue in any way related to dental or oral health, and the continuation treatment being claimed for did not even deal with anything on his head at all! The complaints procedure is a joke. 5 days to acknowledge and eight weeks to consider it! The way my claim has been handled is absolutely appalling, and no doubt the reason why Perfect Pet already has so many poor reviews on TrustPilot. Consumers need to know about your shady practices and be warned never to sign up with them. There are plenty of pet insurance providers who are reasonable, professional and prompt, and pay according to the policy and treatment of the dog. Reviewed on: 1st September 2022
Sue Harte's avatar
Sue Harte

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