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Perfect Pet Insurance: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (1588 reviews)

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4.74

Based on 1,588 reviews, last reviewed 8th Sep 2025

14200% increase in 5 star reviews

in the past 90 days

350% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Excellent policy and service. Excellent policy and service. I called to discuss my renewal the adviser was able to price match after explaining the benefits of renewing rather than... Read more Reviewed on: 8th September 2025

Latest lowest rating:

1

Ripping off your customers My first year’s renewal was emailed. After reviewing the documents, despite not making any claims my premium had increased by over £70. Not being give... Read more Reviewed on: 5th September 2025

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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1588)

Claims Experience

The team at perfect pet were so helpful and efficient when assessing and settling my claim. Reviewed on: 18th July 2022

Easy claims process

Helped massively when I had to claim, really took away all the stress of the situation. Reviewed on: 18th July 2022

Great

Quick and easy to get a quote and policy. Happy with the price and the cover I have with Perfect Pet. Reviewed on: 18th July 2022

Good Value For Money!

Love that the Perfect Pet cover doesn't limit the number of conditions you can claim for! Most other pet insurance have a set limit. Reviewed on: 18th July 2022

Amazing

Great service for my dog, could not ask for better Reviewed on: 18th July 2022

Awful shocking heartbreaking

PLEASE READ. OMBUDSMAN INVOLVED! We took out a good policy with this company and after being asked about pre existing conditions we were very honest and said we didn’t want to cover those, this was a slipped disc that happened prior to beginning this policy. Our beloved pet hurt her leg causing a ligament rupture and perfect pet gave every excuse under the sun to not pay. Pre existing - two vets proved them wrong. Overweight - by 0.1kg. After taking the complaint as far as I could with no luck and more excuses from perfect pet I involved the ombudsman who found in our favour…..still they refuse to pay. We had to take a loan to cover our dogs treatment and to date perfect pet owe us over 4,000 I will keep fighting until we get what is rightfully ours. Please note that the good reviews on here are only from people who haven’t claimed. Fight if you need to companies like this need to be stopped. They take your money and will try anything to not pay out. Reviewed on: 1st July 2022

Avoid this disgusting company

My dog had been struggling with his knees and it was affecting him as he got older. Our vet decided it was too risky to operate because of his age and his quality of life was still good despite his knees. 12 months later he started to become lame. At first the vet thought it was his knees but after we paid to have an x-ray (before deciding whether to risk the operation) the vet realised it was back and not his knees (which was good news). All that was required was pain relief and ultra sound sessions to help him get back to his usual self. This still run up a bill of £800. We put our claim in but because my dog had a higher BMI due to his age and knees the insurance company have declined the claim. Our vets wrote to Perfect Pet to explain it was nothing to do with his weight and therefore we put it a complaint in which they took 8 weeks to reply but again, rejected! I've been with this company for two years but will move away from them immediately and never use them again. In summary, avoid this company for any insurance as they will find a way not to pay you. We were looking at a bill of £3000-£5000 if it was his knees so thanks goodness it wasn't. What a disgusting company. Reviewed on: 22nd December 2021

wonderful customer service

I had to claim for my dog recently after she damaged her leg. Perfect Pet not only paid out fast but also kept me informed along the way. I'm so glad I chose them. Reviewed on: 29th August 2021

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Perfect Pet Insurance: Pet Insurance reviews

14200% increase in 5 star reviews

350% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Perfect Pet Insurance: Pet Insurance now

Perfect Pet Insurance Pet Insurance reviews (1588)

Claims Experience

Easy claims process

Great

Good Value For Money!

Amazing

Awful shocking heartbreaking

Avoid this disgusting company

wonderful customer service

Review Perfect Pet Insurance: Pet Insurance now

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