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Petgevity: Pet Insurance reviews

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4.43
Based on 273 reviews, last reviewed 22nd Sep 2025
No new 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
4%
See only 3 star reviews
1%
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1%
See only 1 star reviews
4%

Latest highest rating:

4

My renewal quote was quite high, but after speaking... My renewal quote was quite high, but after speaking to someone at petsure they brought it down to almost what it was the previous year. Reviewed on: 4th September 2024
Charlotte V's avatar
Charlotte V

Latest lowest rating:

1

I will be cancelling policy, my experience of dealin... I will be cancelling policy, my experience of dealing with a claim is they will wriggle out of paying any way possible Reviewed on: 22nd September 2025
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Steve t
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About this product

Finding the right pet insurance policy can be difficult with so many providers on the market. At Smart Money People, we want to make this process easier for you. We collect Petgevity pet insurance reviews to give you valuable insight into the provider.

Petgevity offers insurance policies for cats and dogs. There are specialist policies available for elderly pets, kittens, puppies and pets with pre-existing conditions. Petgevity has a multi-pet policy for pet owners that have multiple animals to insure.

If you’re considering Petgevity as your next pet insurance provider, check out our reviews. Learn what animals policyholders have insured with Petgevity and which policy they opted for. Find out how satisfied customers have been with their policies and whether they would recommend the provider. Learn more about Petgevity customer service and claims process. All of this and more can be found in our Petgevity pet insurance reviews.

Have you ever had a pet insurance policy with Petgevity? Share your honest experience with our Smart Money People community. Why did you choose Petgevity, and has the provider lived up to your expectations? Have you found the policy to cover all of your pet's needs? Have you had any experience with the customer service team or claims process? Would you renew your policy with Petgevity? Whether good or bad, write a Petgevity pet insurance review today. Together, we can help people like you make better financial decisions.

Reviews prior to 15th March 2025 were for this business under its former name.

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Petgevity Pet Insurance reviews (273)

Pet insurance

5
Very good service with lots of extras Reviewed on: 16th September 2023
Louise Hicks's avatar
Louise Hicks

I'd never recommend

1
there's no way I'd put forward to win an award you must be joking! Having worked in customer services for 20 years, I have NEVER experienced such a slow process, mis communication or being told then when a customer calls it doesn't progress the claim! what on earth is the point int a phone number! usually when a customer calls you can move things on off the back of that call, I was told 20 day turn around in my first call then again in my 2nd and 3rd. so for aboit £140 reimbursement I'll be waiting 60 days. mental! Reviewed on: 16th September 2023
Wendy 's avatar
Wendy

Great

5
I was really happy with how to insure my cat on the website it was easy Reviewed on: 16th September 2023
Sarah 's avatar
Sarah

A few glitches but overall happy.

4
We're new to pet insurance so wasn't really sure what to expect. We are really surprised and happy about the 24/7 vet consultations which we have used loads and are really professional, reassuring and helpful, it feels like a safety net like having 111 for our pets! We needed to make a few claims quite early on and the process was intially straight forward and the claims were settles eventually but there were some clerical difficulties and needed to intervene and call the vets chasing things up on their behalf. Also there seems to be a claim that we never made keep pinging up on the email which they have been notified about. Overall happy but some glitches with their systems/processes that need tightening up. Reviewed on: 15th September 2023
Rebecca Willison's avatar
Rebecca Willison

Relaxed about my cats

5
I feel really relaxed about my cats and what they get up to, partly because of the insurance from Petsure. The insurance covers Francy, who has had previous mishaps and is now a very delicate cat.... that rules the roost. I like our cover from Petsure because unlike other insurers, it covers Francy's previous injury to both of her back legs. This I'm grateful for. Reviewed on: 15th September 2023
Jen Martin's avatar
Jen Martin

Easy to set up

5
Easily accessible and to organise Reviewed on: 15th September 2023
Paula McLaughlin's avatar
Paula McLaughlin

Excellent care

5
I have had excellent service and care from Pet sure, I would definitely recommend Reviewed on: 15th September 2023
Jojo1978's avatar
Jojo1978

Super duperly amazinggggg

5
So it’s a mine field out there and I stumbled onto Petsure and that was it! Nice and easy… life’s so busy now a days so to swiftly go through the application online was an absolute dream!!!! Thank you so so much for making it so easy AND great price too for what my 2 gorgeous babies get x Reviewed on: 14th September 2023
Clare Millard's avatar
Clare Millard

Super insurance

5
Very reliable and such an amazing team that helps, been with them for 6 months and been fab so far Reviewed on: 14th September 2023
Connor Lee james-Davies's avatar
Connor Lee james-Davies

Easy peasy application

4
Easy application, haven't needed to use the service yet. But so far so good. Reviewed on: 14th September 2023
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Riaz

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