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Family Building Society Customer

250

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All reviews (250)

Review of the Family Building Society, Mortgages:

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Excellent from Tom Gale last week and Aroumina today.

Good friendly and very polite communications from the staff. The know their job and were reassuring to me at a difficult time in my/our lives. Reviewed on: 29th July 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased that you have had a positive experience with us. Response date: 30th July 2021

Review of the Family Building Society, Mortgages:

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further advance information

Andrea was vey helpful and knowledgeable Reviewed on: 28th July 2021

Reply from Family Building Society Thank you for your review. It's great to know Andrea was able to help you. Response date: 30th July 2021

Review of the Family Building Society, Mortgages:

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Calm through the chaos!

During the rush to complete before the stamp duty holiday FBS had not received a request for the mortgage funds from the solicitor on the supposed completion day! (Fax problem) When this became apparent new business and completions pulled together and the funds were transferred in the nick of time! Many thanks Reviewed on: 27th July 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know that you have had such a positive experience! Response date: 30th July 2021

Review of the Family Building Society, Mortgages:

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A view from the professional side of the street.....

As a professional mortgage consultant I deal with business representatives on a regular basis and the good ones really stand out from the average ones. Grace Bennett falls within the category of one of the good ones, she is polite, knowledgeable and has been a positive force in my recent dealings with the Family BS . She has 'owned' my enquiry and kept me informed every step of the way. Rather than say what the FBS can't do she worked the enquiry with me to see what the FBS can do - a rare quality. You should have her cloned. Reviewed on: 22nd July 2021

Reply from Family Building Society Thank you very much for taking the time to leave us a review. We're really pleased Grace was able to help you with your enquiry and keep you so well informed. Response date: 26th July 2021

Review of the Family Building Society, Mortgages:

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Great service by Richard Oddy.

Richard was very helpful in answering all my questions. Reviewed on: 21st July 2021

Reply from Family Building Society Thanks for your review. It's great to know Richard was able to help you. Response date: 26th July 2021

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