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Family Building Society Customer

250

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All reviews (250)

Review of the Family Building Society, Mortgages:

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Nothing is to much trouble

From the very beginning every time I need help or advice the staff are so polite, understanding & helpful. I have dealt with so many banks over the years privately & in business & I can honestly say you stand out from the crowd by head & shoulders. Keep it up & don't slip back into the pack of also rans. Reviewed on: 21st July 2021

Reply from Family Building Society Many thanks for your review. It's great to hear such positive comments on our staff and to know that we stand out from the crowd. We're always striving to improve our customer service. Response date: 26th July 2021

Review of the Family Building Society, Mortgages:

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Used previously. They were very helpful.

6 years ago they gave us a mortgage to help with a house purchase. They were helpful throughout the transaction and subsequent relationship over 3 years until we repaid the mortgage. We are now investigating the possibility of doing something similar and they are careful and clear in all the discussions we have had to date. Reviewed on: 20th July 2021

Reply from Family Building Society Thanks for your review. We're glad we could help with your house purchase and hope we can do so again! Response date: 26th July 2021

Review of the Family Building Society, Mortgages:

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New Business Enquiry

The advisor. Linda was well informed, heard me patiently and provided clear jargon free answers to my questions. Where, she did not have clarity, she offered to get further information and call me back, and did. Reviewed on: 19th July 2021

Reply from Family Building Society Thanks for leaving us a review. We're pleased Linda was able to help and provide all of the information you needed. Response date: 20th July 2021

Review of the Family Building Society, Mortgages:

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Friendly, helpful reliable Building Society

Spoke to Charlie today who called me at the time he arranged, Explained everything I needed very clearly, patiently and politely . I would certainly recommend this building Society to my friends. Reviewed on: 19th July 2021

Reply from Family Building Society Thanks for your recommendation! It's great to hear Charlie was able to help you and explain everything so clearly. Response date: 20th July 2021

Review of the Family Building Society, Mortgages:

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A great company who put people first.

I do like the company attitude right from day one. The literature is immediately helpful and your personel really to aim to make sure you get the right product Reviewed on: 19th July 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to get the feedback and know our personal approach really appeals! Response date: 19th July 2021

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