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Family Building Society Customer

250

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All reviews (250)

Review of the Family Building Society, Mortgages:

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Helpful and responsive

Ed was very easy to talk with on the phone and responded promptly to our emails to pass on our initial enquiry to their in-house advisory team. Reviewed on: 21st August 2023

Reply from Family Building Society Thank you for your feedback, it's great to hear you found our service helpful! Response date: 23rd August 2023

Review of the Family Building Society, Mortgages:

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Helpful and Efficient.

Very impressed with the service provided. Would certainly use again. Reviewed on: 3rd August 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you were very impressed with our service! Response date: 4th August 2023

Review of the Family Building Society, Savings:

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Very satisfied new customer

I have invested with many building societies over the years, and have been very impressed with the way The Family Building Society has dealt with my initial application. I particularly like the posted savings certificate and letter, together with Dedicated Contact Details etc. I know we should be heading for a paperless world, but I do like to keep some hard copies on file. Reviewed on: 15th July 2023

Reply from Family Building Society Thank you very much for taking the time to leave us a review, it's great to hear that you're a satisfied new customer. Response date: 18th July 2023

Review of the Family Building Society, Savings:

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Online Saver

Super easy and quick opening of a savings account online at competitive rates. The Family Society followed up quickly with email and paper confirmation. Reviewed on: 12th July 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that you found opening an account quick and easy! Response date: 13th July 2023

Review of the Family Building Society, Savings:

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New customer - Excellent experience

Tuesday 11.07.23 I have opend an account on line because of the attractive interest rate and easy on line access to funds. The experience has been excellent. I have contacted FBS by logging into account, and on Telephone. No problem at all. There has also been confirmation by email text and post. Just what I wanted to feel save with on line banking. Thank you. Eric. J. Reviewed on: 11th July 2023

Reply from Family Building Society Thank you so much for taking the time to leave us this review, it's great to hear that you had an excellent experience with us! Response date: 12th July 2023

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