Quotemehappy.com Reviews

Ratings based on 74 reviews Last review 5 days ago
3.54 / 5Great overall rating

Quotemehappy.com reviews from our Smart Money People can help you to find our more about what holding an insurance policy with Quotemehappy.com is really like. Smart Money People is the place for Quotemehappy.com reviews. Read and write...

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Quotemehappy.com reviews from our Smart Money People can help you to find our more about what holding an insurance policy with Quotemehappy.com is really like. Smart Money People is the place for Quotemehappy.com reviews. Read and write Quotemehappy.com reviews today to help increase trust and transparency in financial services.

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Your Quotemehappy.com Reviews (74)

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20th October 2020

No customer service and hidden charges

Following on from other reviews I wanted to back up the experiences of others that Quote Me Happy does not have customer...

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Following on from other reviews I wanted to back up the experiences of others that Quote Me Happy does not have customer service.

The only number you are given is a claims number and this goes straight through to an automated referral service for either the RAC or window repair service.

This company seems to have been set up without any customer service representatives at all, which is the last thing you want if you have to make a claim.

Additionally there are hidden charges, such as trying to charge £25 if you want to cancel even before the policy has started (which is contradictory to the Financial Services (Distance Marketing Regulations) 2004.)

If you use the quote they give you you should be able to get a company that has a customer service department to match their quote. I would strongly advice avoiding this company.

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31st August 2020

Absolutely atrocious service

Absolutely atrocious...

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Absolutely atrocious service
I was involved in a no-fault accident they wrote my car off over the phone and arranged to collect it the next day. To date that was 17 days ago, no car, no payment, no answers, no excuses, I am unable to contact them as some of the numbers they give me do not respond. When I do get through to the one general number I can I have to go through 2 or 3 people to get to the one I want, often getting cut off, usually 40-60 minutes on hold—still, no answers. To rub salt in the wounds, they wrote off the car, so I no longer require the insurance cover, they charged a £65 cancellation fee!!

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6th August 2020

Absolute con company - AVOID AT ALL COSTS

Absolute con company! Paid my insurance in full in May 2020, I’ve now bought a new car and Quotemehappy won’t let me change my policy! There is no customer service to contact anyone and they don’t bother replying to emails. So the two automated optio...

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Absolute con company! Paid my insurance in full in May 2020, I’ve now bought a new car and Quotemehappy won’t let me change my policy! There is no customer service to contact anyone and they don’t bother replying to emails. So the two automated options they give me are either to cancel my policy which will cost me another £56 or keep the policy as it is which is utterly pointless as I don’t own that car anymore! Fuming with this total joke of a company. Won’t ever be using them again.

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10th July 2020

Horrible Bunch

Horrible.. Even though my policy has not began,I have sent many emails for it to be cancelled as I would be changing my car before the end of my current policy (with another...

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Horrible.. Even though my policy has not began,I have sent many emails for it to be cancelled as I would be changing my car before the end of my current policy (with another company).

It is just ruse to say that they reply emails within 24hours and they are available 24/7. Maybe this is a pre-warning prior to starting with them. I am not sure I would be happy with their services..

Having read a lot of reviews,I can only assume that they are not worth the custom. I would keep writing to them and keep you informed. But I can say they are a useless bunch!!!. I am sure they want to prolong so that I get penalised. Horrible service.

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17th June 2020

What an absolute shambles

Total lack of customer service and easy website. All this cloaked in lack of customer service to reducing prices. Trying to get a 1 day terminology solved over a NCD was a nightmare so I just cancelled the insurance after just 6 days - when a simple...

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Total lack of customer service and easy website. All this cloaked in lack of customer service to reducing prices. Trying to get a 1 day terminology solved over a NCD was a nightmare so I just cancelled the insurance after just 6 days - when a simple conversation could have resulted in them getting my business full time. Life is not worth the stress of dealing with company like this

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30th April 2020

TRULY dreadful company

Truly dreadful company! Terrible customer service please avoid at all costs. No customer service number or email, so hard to get hold of. Because of the corona virus I needed extra time to gather together no claims discount because all the companies...

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Truly dreadful company! Terrible customer service please avoid at all costs. No customer service number or email, so hard to get hold of. Because of the corona virus I needed extra time to gather together no claims discount because all the companies took ages to get back to me. Aswell as my wife being a nurse and family members being subject to corona virus we have had quite a difficult month or so, all of this was explained to customer service and they had nothing to say other than no extension will be given and that they are cancelling our policy and fining us £55. Now my wife has been getting taxis to work and we can't safely go to the shops. We tried getting new insurance straight away but because of staff shortages it's been a few days that we have had no use of a car. I can't explain strongly enough how poor their service was. They just simply did not care about us as people and had no care for us being their customers.

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27th April 2020

Cheapest car insurance deal with no problems

Their quote was the cheapest around for car insurance. I uploaded my proof of no claims on their website, but never heard that it was accepted and ended up having to upload it again which was a bit of a nuisance. No phone lines to call as everything...

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Their quote was the cheapest around for car insurance. I uploaded my proof of no claims on their website, but never heard that it was accepted and ended up having to upload it again which was a bit of a nuisance. No phone lines to call as everything is done online which again was a bit annoying but no other problems.

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21st February 2020

Corrupt and total rip off - AVOID AVOID AVOID!!!

Shocking - AVOID, AVOID,...

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Shocking - AVOID, AVOID, AVOID!
I had only been with Quote Me Happy for my car insurance for 1 year. The policy was due to expire in Oct last year and as with most car insurance policies it auto renewed.

Unfortunately I did not remember to check this and my policy auto renewed. I then noticed that my direct debit for my insurance premium seemed very high so I went onto the Quote Me Happy online portal and realized that they had doubled my insurance premium!!!

Just to be clear I had not made any claims with them, had 10 years plus of no claims and none of my other relevant details (like car, address etc.) had changed! They just decided to increase the premium by 100%!!

Now we all know that sometimes insurance providers will try a small increase in premiums blaming it on the previous years claims or some change in market or legislation but a 100% is completely unreasonable and bordering corrupt.

Obviously Quote Me Happy do not offer a telephone number so I could not speak to anyone but had to e-mail/message them. After a couple of days they replied saying that this needed to be sent to their specialist complaints team.

It then took 3 weeks for this specialist team to come back to me! This is 3 weeks to check my pricing and after all this time their decision - the pricing cannot be changed. The lady even went as far to say that I'm sure you can get far more competitive pricing and if I should have queried it at the time. I'm appalled! They've basically made a full years premium in half the time so have probably realized I wouldn't renew and thus decided not to do anything.

I would highly recommend people avoiding such an insurance provider. They may seem competitive up front when looking around but their terrible customer services combined with the most shocking approach to pricing to an existing customer shows they are not worth the risk!

I am going to escalate this to the financial ombudsman and cancel my policy.

AVOID AVOID AVOID!

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13th January 2020

Horrendous, poor service and customer support

Wouldn’t let me change direct debit date, told me if I want to change you need to cancel your policy and start again. Followed there advice and discovered that the new policy they offered me has gone up from £62 a month to £140. Wouldn’t recommend them...

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Wouldn’t let me change direct debit date, told me if I want to change you need to cancel your policy and start again. Followed there advice and discovered that the new policy they offered me has gone up from £62 a month to £140. Wouldn’t recommend them at all. They have no operative so any contact is via email and takes minimum 24hrs to respond. Just got a poor responds of sorry we couldn’t help you

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20th December 2019

Terrible

Terrible!! Very happy to take the money and give nothing in return. There is no phone contact unless You have some claim. The only contact is via email and for the reply usually You have to wait until next day. I have spent £108 on translation of the ...

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Terrible!! Very happy to take the money and give nothing in return. There is no phone contact unless You have some claim. The only contact is via email and for the reply usually You have to wait until next day. I have spent £108 on translation of the NCD proof which met all the requirements mentioned on their website while uploading the NCD proof. And next day company comes back to me with another new requirement my proof do not meet. Clearly to avoid accepting NCD and increase the price. Policy canceled and never going to use this company again.

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19th December 2019

Avoid this company!

Where is the zero star...

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Where is the zero star option?

Absolute disgrace of a company. We were purposely struck by a white van driver in an act of road rage.

This sham of an insurer decided to accept liability without even asking us what happened or accessing the available CCTV which would definitively prove that we were not in the wrong.

Not a single phone call, all via a web interface with a box for the narrative limited to 200 characters. The system allows document upload but apparently they cannot accept pdf!? so I email my full statement instead. 9 days later and still no response, just more automated useless emails.

Steer well clear of this 'company', a bunch of fraudsters.

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13th November 2019

Cannot speak to anybody over the phone, no phone number to call.

When it says online, it is online only! Trying to speak to someone for assistance is impossible. It should be illegal for a business not to display a customer service telephone number. I had a fraudulent claim made against me. No payment was made...

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When it says online, it is online only! Trying to speak to someone for assistance is impossible. It should be illegal for a business not to display a customer service telephone number. I had a fraudulent claim made against me. No payment was made from my insurance policy and the Q system was updated but I have been unable to speak to anybody at Quotemehappy to restore my no claims discount. This is having a bad effect of future quotes as I left this company.

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2nd September 2019

THEY WILL NOT ACCEPT NON RENEWAL. TRIED CANCELING WITH THEM SEVERAL TIMES

I got a better quote from Shelia's Wheels I went to Quote me happy's website to let them know I would not be renewing with them several days before my insurance renewal was due - they even asked who my new insurer was and how much I had paid I even...

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I got a better quote from Shelia's Wheels I went to Quote me happy's website to let them know I would not be renewing with them several days before my insurance renewal was due - they even asked who my new insurer was and how much I had paid I even told them and still I have got threatening emails and letters from them to which I responded every time that I would not be renewing with them and to stop harassing me! And, today I have received a letter from them requesting I pay the full amount for my car insurance from 27-072018 to 27-07-2020 they can't even get that right, "to avoid taking further action" if not paid by 05-09-2019. Wow some company. The worse thing is their is no one to speak to to try to resolve this. So I will have to let them take me to court and resolve it there.