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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Reliable

After hearing the news of my grandmothers passing I had to quickly take a loan to help my family with the costs. RateSetter was the only one that came through me when I really needed it most. Reviewed on: 11th June 2020

Really quick, easy and great rates

I needed a small loan to consolidate some debt. Ratesetter had the money in my account within a couple of days and saved me nearly £100 a month! Highly recommended. Reviewed on: 11th June 2020

Professional and easy

I have now used ratesetter for two loans and the experience I have had is one of professionalism and a very simple and easy process. Reviewed on: 11th June 2020

STAR

I contacted them when i was in dire need of cash and couldn’t get help anywhere. Their response was rapid, processes and procedures-straightforward and interest rate was just unbelievably reasonable. Grateful for my experience so far Reviewed on: 11th June 2020

Ratesetter

Easy online application, fast decision, money paid straight into bank Reviewed on: 11th June 2020

Rate setter sets the standard

I’m so grateful to ratesetter. They have me a chance when other lenders wouldn’t. They were flexible and allowed me to pay extra. When I did call once a lady explained the fees / charges etc and praised me for overpayments. It helped me out of a difficult period and I’m so grateful Reviewed on: 11th June 2020

Easy and quick to deal with

Very easy forms to fill in online, quick answer and funds. Also very helpful when covid19 started. Reviewed on: 11th June 2020

Grate experience

I had a grate experience from the start till now. Reviewed on: 11th June 2020

Happy

I have been a customer of Rate Setters for 2 years and I can honestly say I have found their customer service to be one of the best I have ever encountered and I would feel more than confident they would help me with an possible future queries I may have. Reviewed on: 11th June 2020

Very swift approval process and funds deposited with very reasonable interest rate

Best money lending provider in the game!! I'm on my second loan with Ratesetter. Much better interest rates than banks and very simple online application process. I've ensured everyone I know is aware of Ratesetter as a service. Reviewed on: 11th June 2020

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