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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great service!

Applying for a loan was quick and easy. The RateSetter website is also easy to use and navigate. I don’t get flooded with calls or emails and have set up a direct debit for my payments so it suits me well! Reviewed on: 11th June 2020

Brilliant and so easy

Brilliant service and so easy to use. Can view everything from balance remaining to next payment Reviewed on: 11th June 2020

Regular customer

I have used ratesetter as a borrower and investor. I have never had any issues, there is clarity and cogency in any agreement and I am aware of what I am investing in or the terms of borrowing. I have always had good service and have no negative experiences with Ratesetter. Reviewed on: 11th June 2020

Great company

I have been a customer for over a year now and I am very satisfied with every aspect of the service. It was straightforward and very easy to apply and I felt the rates were very reasonable. Reviewed on: 11th June 2020

RateSetter

Easy to use and understand. Quick to set up and money transferred straight away with affordable payment plan. Reviewed on: 11th June 2020

Quick and easy process

Wanted to borrow to consolidate payments following getting married and all of the associated costs that brings, used comparison sites with limited success and much frustration despite having a very good credit rating. Once applying with RateSetter the process was quick and clear, now happily paying off my wedding in one payment. If I need to borrow for another event or project I’d be going to RateSetter before anyone else as a first port of call Reviewed on: 11th June 2020

Great experience!

Everything has always gone smoothly when dealing with RateSetter and would (and have) recommend to anyone! Reviewed on: 11th June 2020

Ratesetter

Excellent, east loan company. Great service and lovely people at the end of the phone. Reviewed on: 11th June 2020

Thanks!

Good service. Thank you very much. Low percent. Reviewed on: 11th June 2020

great and helpful

Ratesetter has helped loads with its services and I'm grateful for the services provided Reviewed on: 11th June 2020

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