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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Finally, the bench-mark is set

5
End to end ease, peace of mind, speed, professionalism and Key - human kindness. Not just a customer, not just a computer driven decision, you feel a part of RateSetter‘s success. Reviewed on: 11th June 2020
CH's avatar
CH

Great Customer Service

5
I was previously turned down for a personal loan but when I applied to Ratesetter they approved it quickly and everything is still going smoothly a year later. Reviewed on: 11th June 2020
Rosemarie44's avatar
Rosemarie44

Excellent

5
Excellent experience using RateSetter. Easy to setup and simple online access. Highly recommended! Reviewed on: 11th June 2020
Mark Kay's avatar
Mark Kay

Excellent

5
I have taken loans out with ratesetter and always great even when poor credit score. Would and have recommended to family and friends. Is timer service is always friendly and sorted in great timely manner. Reviewed on: 11th June 2020
Laura's avatar
Laura

simple, decent rates

5
easy and quick to get approval and funds. Simple and helpful website with decent rates Reviewed on: 11th June 2020
Shelly 's avatar
Shelly

Professional and knowledgeable company

5
I engaged with RateSetter in 2019 after reading many great reviews about their products and service. They certainly lived up to expectation. I found the whole experience easy, with no pressure selling, just clear, concise information delivered in a professional and knowledgeable way. An all round excellent customer experience. Reviewed on: 11th June 2020
Emma's avatar
Emma

Easy , fast ..

5
I have applied online, easy to manage online , no hassle Reviewed on: 11th June 2020
Or Olga's avatar
Or Olga

Quick friendly service.

5
I have used Ratesetter on a few occasions and the service I received was always top notch. Quick easy and friendly service. Easy access to online account and rates are best in UK. Overall a superb service. Reviewed on: 11th June 2020
Stephen Hutchinson's avatar
Stephen Hutchinson

Great service and great rates!

5
I joined rate setter for a consolidation loan and I couldn't have gotten a better rate anywhere else. Very easy to complete and money was in my bank very quick! Reviewed on: 11th June 2020
Steveman1993's avatar
Steveman1993

Love Ratesetter

5
An easy and fast approval process and checking my account online is so smooth. I’m so happy with Ratesetter. Reviewed on: 11th June 2020
Meg's avatar
Meg

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