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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Highly recommended

If you need a loan Ratesetter is a great place to come. It was a daunting experience but Ratesetter makes everything quick and easy to understand. I would recommend them to everyone Reviewed on: 11th June 2020

Easy, manageable and accessible hassle free loans

I have had 2 loans from rate setter the whole experience was simple and hassle free with no hidden costs everything explained before hand. The money was in my account when stated with no issues. Iobe the facr that you can log on and pay extra when you like over all im happy with the service i have received on both occasions that i have needed to use ratesetter. I would highly recommend to a friend if i felt it was suited to their personal needs Reviewed on: 11th June 2020

Best lona I have ever had with lowest interest

Best loan I have ever took out with lowest interest rates. Would definitely use again and would recommend to everyone Reviewed on: 11th June 2020

1st class service

Having twice borrowed money from this company I cannot praise them highly enough . On both occasions the whole experience was easy to understand what was entailed, any questions I did have were answered and explained well. As customer service is very important to me i can only say they supercede other companies in this respect. I would highly recommend RateSetter and know I would comfortably use their services again. Please dont change what ur doing as you guys have nailed it Reviewed on: 11th June 2020

Really helped me out during Christmas period

I was able to take out a loan during the Christmas period which I couldn’t elsewhere. It helped me buy my daughter gifts for Christmas. Reviewed on: 11th June 2020

Great company

Rate setter are a great company and make everything so easy and friendly for anyone to use. Reviewed on: 11th June 2020

Quick easy loan no fuss

So fast and easy. I had to relocate home and needed to cover costs of move quickly. Done and in my account. A real help at a stressful time. Will use them again if unplanned events. Very approachable and professional. Reviewed on: 11th June 2020

Straight Forward and Accessible

I have found ratesetter so easy to use. From application to online account management. Would definitely recommend. Reviewed on: 11th June 2020

Good service

Good customer experience throughout my loan period Reviewed on: 11th June 2020

I am with ratesetter last two years never have any problem interest rate is very low

Best ratesetter never have any problem last two year Reviewed on: 11th June 2020

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