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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent experience

Easy process from start to finish to set up and quick response and excellent communication and customer service Reviewed on: 11th June 2020

Great service clear terms

I have had two loans from rate setter. Both excellent. Customer service was great and queries answered easily. Terms clear. Def recommences Reviewed on: 11th June 2020

Easy and simple

Never taken a loan out before, the process was very easy and I have never had any issues in the year and a half I have been with them. Reviewed on: 11th June 2020

Excellent terms and conditions

Quick decision and feedback excellent very impressive terms regarding paying back Reviewed on: 11th June 2020

Quick and easy

Needed a certain amount and with in 30 minutes it was in my account ready Reviewed on: 11th June 2020

Easy to apply

Applied for a loan and got a answer in minutes. No messing around if I remember right the money was in the bank within 24hrs. Low rates which suited me and very competive rates. Would highly recommend to anyone Reviewed on: 11th June 2020

Amazing company

I got a loan from these guys and I have never dealt with with a loan company with such great customer service. The process was fast and easy to navigate Reviewed on: 11th June 2020

Excellent company

Amazing quick, fair and easy to deal with Reviewed on: 11th June 2020

Quick and easy application for loan with easy repayments

I first applied for a loan when visiting my son in Canada, I found the process to be very easy, quick and all the information on what you would expect to pay was clear and concise. Highly recommended. Reviewed on: 11th June 2020

Easy application, easy options to make additional payments, affordable monthly payments.

Ratesetter, has been an easy way to borrow money. I am really pleased with the service. Managing my account is really simple and they make your experience straight forward, transparent and easy. I would reccomend to my friends and family and would borrow from them again, should I need a loan in the future. Reviewed on: 11th June 2020

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