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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent & speedy service

Ratesetter have been excellent in providing me with my loan, all very easy and promptly dealt with. Like the online system post loan too. Overall very happy! Reviewed on: 11th June 2020

5 stars

Quick and easy to arrange. Would highly recommend to everybody Reviewed on: 11th June 2020

Excelente

Very good customer experience and very helpful. Thanks Reviewed on: 11th June 2020

Help for you when needed

My experience with Ratesetter has been perfect. My loan was easy to apply for and once approved my repayments are fair and easily set up. Reviewed on: 11th June 2020

Good interest rates

No issues, good interest rates. Easy to use. Reviewed on: 11th June 2020

Ratesetter

Only ever had one issue and it was solved very quickly and promptly with a quick phone call, very good customer service Reviewed on: 11th June 2020

Helpful and easy to access

Really easy to access, I am able to check my balance online, make additional payments and manage my loan. Reviewed on: 11th June 2020

Superb

My experience was excellent, I had a slight hiccup with my loan but as soon as I contacted customer service my issue was resolved promptly and with professionalism, I have recommended to family and friends Reviewed on: 11th June 2020

Fantastic Process and customer service

I applied for my loan in September 2018, and was approved and moneys transferred into my bank account in just over 24 hours later. Absolutely fantastic. Never had an issue, and whenever I have been in contact or had any form of correspondence with Ratesetter, everything has been sorted there and then. I have recommended to several people and most of which have chosen Ratesetter. I will use them again in the future if needed for definite. Reviewed on: 11th June 2020

Quick and easy.

I have had two loans with Ratesetter and both times it has been very easy to arrange with no issues. Reviewed on: 11th June 2020

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