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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Excellent customer service

Very helpful and sorted any problems out straight away Reviewed on: 11th June 2020

Easy Process

When I applied for my loan the process was very quick and simple it certainly helped when I needed it. Reviewed on: 11th June 2020

Easy to apply

Easy to apply you know in minutes no problems with the company would highly recommend Reviewed on: 11th June 2020

Reliable Lenders

Excellent and efficient services, trustable organisation Reviewed on: 11th June 2020

Great service!

I have always received great customer service when calling ratesetter! Reviewed on: 11th June 2020

Helpful & efficient

We have received a fantastic customer experience from Ratesettor. Was initially nervous about taking out to carry out home improvements however this was a quick and easy process and money was in my account the next day. Would definitely use again Reviewed on: 11th June 2020

Review

Very easy to manage and follow how much you have paid back. Responds very quickly to emails and queries as well. Reviewed on: 11th June 2020

Great website

Not had any problems using RateSetter. Reasonable interest rate based on my credit score. The website is really well lay out and easy to use. Also I had to change my address recently which was done very quickly. Reviewed on: 11th June 2020

great service provided

easy to set up and great business Reviewed on: 11th June 2020

Easy and fair borrowing option

I took out a short term loan with RateSetter a few years ago to pay off a few bits and pieces. The application process was quick and easy and I received the funds the next day too. Repayments and APR were fair and manageable too. Thank you. Reviewed on: 11th June 2020

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