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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

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RateSetter Loans reviews (14024)

Quick and easy

5
I took out a loan 2 years ago with Ratesetter. I spoke to a very helpful person over the phone to set the loan up and it was all processed and approved within an hour or so without high interest rates. A great service without hassle. Highly recommended. Reviewed on: 2nd July 2017
Janice Aspinall's avatar
Janice Aspinall

Easy and flexible borrowing.

5
Getting a loan from Ratesetter was simple and straightforward. There was nothing overly complex about the application process and once it was approved the money was with me quickly and with no extra hurdles to jump through. Also, paying off the loan early was simple and came with no unexpected strings attached. In short, I would recommend Ratesetter. Reviewed on: 2nd July 2017
alex lupo's avatar
alex lupo

Easy systems quick response

5
Clear easy to use systems with quick responses to customer questions and quick decisions Reviewed on: 2nd July 2017
Lorna Robinson's avatar
Lorna Robinson

Easy process, clear payments

4
Application process is very clear and simple. Getting funds is quick with good option for same day payments. Easy to track loan and payment thereafter. Reviewed on: 2nd July 2017
David's avatar
David

Nice

5
Wery fast, and easy ! When i be need more i use agin ;) Reviewed on: 2nd July 2017
Michal's avatar
Michal

Brilliant Experience

5
With such a competitive rate I was expecting to have to jump through hoops and supply endless reams of evidence and documentation. I was pleasantly surprised to find this was not the case! I would recommend Ratesetter at the drop of a hat. Good job! Reviewed on: 2nd July 2017
Sean T's avatar
Sean T

Always go back to rate setter

5
I've used rate setter twice now for loans. They're always competitively priced and I really like the fact that I can pay back early if I'm in a position to do so. Not one complaint in all the years I've been a customer - And that is rare for any company so keep up the good work! Hope you do well in your quest to be crowned as the best, not only Rate setter but trend setter too! Reviewed on: 2nd July 2017
Simone O'Connell's avatar
Simone O'Connell

Fantastic opportunity to borrow what you need, at a price to suit

5
Brilliant set up, easy to choose what suits you and when to pay the money back. Reviewed on: 2nd July 2017
Sharon Spearing's avatar
Sharon Spearing

Brilliant idea!

5
Easy to use, to review and borrow and pay back what you want, when you want it. Reviewed on: 2nd July 2017
Sharon Spearing's avatar
Sharon Spearing

Great service

5
Great service, quick decision, online account to keep track of account or make additional payments. Reviewed on: 2nd July 2017
Shauna hawes 's avatar
Shauna hawes

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