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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
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0%
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0%
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0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

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RateSetter Loans reviews (14024)

Prompt Considerate Decision

5
Quick Decision without the hassle and third degree interrogation. Reviewed on: 2nd July 2017
William Prendergast's avatar
William Prendergast

Easy and Cost Effective

5
Had a great experience with this company Reviewed on: 2nd July 2017
Joanne Campbell's avatar
Joanne Campbell

Personal loan

5
I've used Ratesetter a couple of times and cannot fault their service. Very easy to deal with and after care is stress free too. Reviewed on: 2nd July 2017
Andy Waterhouse's avatar
Andy Waterhouse

Re-payment erratic dates

3
Re-payments are taken randomly sometimes twice a month and sometimes just once. Stressed trying to work out whether I'm going to be charged by my bank when I go overdrawn when they decide to take payments. Reviewed on: 2nd July 2017
Oonagh maguire's avatar
Oonagh maguire

Excellent Loan Provider

5
I've always found Rate Setter an excellent customer experience. Loans have always been tailored to my personal needs and the response time is always excellent. I love the flexibility with the loans and the website is user-friendly! Definitely would recommend! Reviewed on: 2nd July 2017
Tom Ball's avatar
Tom Ball

Amazing

5
Totally love this company, so friendly, easy website to use, quick responce and you get great deals Reviewed on: 2nd July 2017
Emma Wilcott's avatar
Emma Wilcott

easy process

5
Great customer service, easy process to follow and a real life saver, I would definetely use ratesetter again the rates are fair and easy to manage which make this service the best ever and i would recommend it to any one. Many thanks Andrea Reviewed on: 2nd July 2017
andrea houghton's avatar
andrea houghton

simple, straightforward and better than the banks

5
took out a loan with ratesetter, was simple quick and easy with a rate that was far better than that offered by banks, never had excessive marketing nor pressure to take other products, definitely my first choice for loans and should be everyone's too Reviewed on: 2nd July 2017
Dave's avatar
Dave

Easy and fast

5
Couldn't be happier with my experience, best personal rate for miles and applying was so quick and easy! Helping me achieve my dreams! Reviewed on: 2nd July 2017
Ashleigh 's avatar
Ashleigh

loan

5
good rates and fast response when you apply for a loan Reviewed on: 2nd July 2017
Hortese Allen's avatar
Hortese Allen

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