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RateSetter: Loans reviews

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4.92
Based on 14,024 reviews, last reviewed 1st Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
94%
See only 4 star reviews
6%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025
Angela J's avatar
Angela J

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023
rooby roo's avatar
rooby roo
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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

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RateSetter Loans reviews (14024)

Very easy and great rates

5
Applied online, quick easy form and decision making process, great rate offered, would definitely use again if needed and recommend! Reviewed on: 30th June 2017
Jennifer Monteith's avatar
Jennifer Monteith

great service and a fantastic rate

5
I am very pleased with the service and efficiency of ratesetters service, It was very easy to use i got the best rate on the market and the funds were transferred very quickly and easily. I couldn't recommend ratesetter highly enough! Reviewed on: 30th June 2017
james keel's avatar
james keel

Excellent !!!

5
Friendly, fast, efficient and easy. Best customer service I've ever experienced. Will highly recommend to anyone and everyone looking for a loan. Thanks ratesetter Reviewed on: 30th June 2017
Jordan adams's avatar
Jordan adams

Great service

5
Extremely quick from my initial application to the funds being released. Great customer service, great website, great rates and no hidden costs. Will definitely be using again Reviewed on: 30th June 2017
Mark Haseman's avatar
Mark Haseman

Coolest company that care

5
Each time I ask , nothing it too much trouble, quick , easy, simple but professional , experts at hand with amazing soft skills making you feel at ease , thank you all . Reviewed on: 30th June 2017
Sheena.steventon@btinternet.com's avatar
[email protected]

Great service

4
It's a simple process, and once you've set the loan up its sorted and you can log onto your account anytime to have a look at how it's going Reviewed on: 30th June 2017
Stephen Peters's avatar
Stephen Peters

Best so far

5
I came accross Ratesetter by accident and I'm glad I did. The online interface is easy to use and has great interest rates. Being able to log in anytime and check my balance keeps the worries at bay. Customers service is very good too, always happy to help with any questions. Reviewed on: 30th June 2017
Cecily Brosnan's avatar
Cecily Brosnan

Joyfully simple

5
Finally a financial product that is a joy to use, got my loan preapproved from experian and had the money a day later, simple website and clear black and white terminology. Will no doubt return when we need to finance another car. Reviewed on: 30th June 2017
Andrew Goodwin's avatar
Andrew Goodwin

Refreshingly helpfully

5
Very refreshing to deal with friendly helpful and intelligent people ,not just reading from a computer generated script ticking boxes! Reviewed on: 30th June 2017
Sandra Wayman's avatar
Sandra Wayman

Quick and easy service.

5
Would definately use this site again. Reviewed on: 30th June 2017
PENNY BRADSHAW's avatar
PENNY BRADSHAW

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