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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

very happy with the service offered.

Quick and easy, not pushy and excellent customer service. Reviewed on: 29th June 2017

First class finance

Nevwe had a better experience applying for a loan. Easy application and informed throughout the process. Wouldn't hesitate to use again or recommend to friends. In fact will be my first choice in future. Reviewed on: 29th June 2017

Good helpful service

Easy to use and very helpful would highly recommend Reviewed on: 29th June 2017

Rate setter top customer service

I applied on line and the staff who contacted me for the additional information and to tell me I had my loan were great. Easy hassle free service Reviewed on: 29th June 2017

No hassle loan

Excellent. No more words needed. I'm only writing more because it won't publish otherwise. Reviewed on: 29th June 2017

Realistic rate setter :-)

Easy application. Kept up-to-date with decisions. Very good rates for loans. Reviewed on: 29th June 2017

Suprisingly simple to apply within a secure web site

I was very pleased that my loan application was handled in a easy to understand format from the start and delighted with the terms offered. Reviewed on: 29th June 2017

Easy and professional

Easy to manage, easy to make over payments. Friendly Reviewed on: 29th June 2017

Excellent

Didn't know much about ratesetter, before I took a loan. Not issues whatsoever. Very good costumer services. Very easy and straight forward to deal with Reviewed on: 29th June 2017

Excellent service

I have used Ratesetter Loans for two major purchases now and on both occasions the whole process couldn't have been easier. They provide an excellent service, very professional and funds are available very quickly. I would not consider any other financial company now. Well done to all concerned and wish you the best of luck in the awards. Reviewed on: 29th June 2017

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