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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Great customer service

Very straight forward process to get my loan, extremely helpful customer service. Would use again. Reviewed on: 29th June 2017

Hassle free

Quick and easy,easy to navigate aplacation process,hassle Free. Reviewed on: 29th June 2017

Highly recommended, excellent service

A truly positive and straight-forward experience with every interaction - from applying for a loan to answering the smallest query. Everything is easy to follow while keeping you well-informed. Would recommend to anyone. Reviewed on: 29th June 2017

simple and easy to visualise

Nice and easy to use and great interface. Reviewed on: 29th June 2017

Great rates and good customer service

Had a loan for 2 years , I loved that it was all done online and paper free. They have a great website and great customer service. Would definitely recommend to a friend Reviewed on: 29th June 2017

Easy and simple

Fantastic, painless application process that was very quick to be approved. Knew in advance what my loan rate would be making the whole transaction very transparent too. I would thoroughly recommend and have no hesitation in using again. Reviewed on: 29th June 2017

Friendly quick efficient

Applied for a loan accepted no hassle very quickly money went into my account . I would certainly use ratesetter again and I would certainly recommend to a friend. Reviewed on: 29th June 2017

Easy to use

Easy to access dashboard with clear structure to payments due and payments paid. Simple to increase loan amount also. Helpful staff Reviewed on: 29th June 2017

there when you need them

Very simple processes, measured decision making with loyalty to customers and offers made based around what you have managed as a customer. Easily accessible procedures and clear guidelines without making credit too easy to obtain. Reviewed on: 29th June 2017

Great!

Ratesetter has made lending incredibly easy and have had nothing but excellent customer service when ever I have been in contact. I always strongly recommend them to anyone looking for a loan. Reviewed on: 29th June 2017

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