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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Ms

i have never had a problem to speak of Reviewed on: 29th June 2017

Positive experience

I had a positive experience with ratesetter and would definitely recommend them ahead of all the main high street lenders. One criticism, or rather suggestion for them, would be to consider offering finance with terms exceeding their current maximum period of 5 years. This aside, I was satisfied conducting my business with them. Reviewed on: 29th June 2017

outstanding

very quick efficient and understanding excellent Reviewed on: 29th June 2017

Quick and easy

Quick answer great rates all in all great service Reviewed on: 29th June 2017

Fantastic loan provider

Application is easy and fast, and very fast in letting you know if you'd been accepted. Extremely good rates too!!!! Highly recommended Reviewed on: 29th June 2017

My First Car

A loan from Rate-setter allowed me to buy my first car at a very reasonable rate. The loan was approved quickly and lodged to my account without any fuss. Their customer service staff were able to assist me with any queries and they're website proved to be extremely user friendly. I will be using again when it comes time for an upgrade! Highly recommended. Reviewed on: 29th June 2017

Excellent customer service

Excellent customer service .. excellent staff .. great response to enquiries by e mail Overall one of the best Reviewed on: 29th June 2017

Cheapest

Got exactly what I wanted for the right price Reviewed on: 29th June 2017

So quick response brill

We got a loan with 24hrs so easy to fill in form in etc would defo recommend x Reviewed on: 29th June 2017

Fantastic customer service

Fantastic customer service and very knowledgeable,as for the borrowing rates....theyre by far the cheapest I could find for my needs. Highly recommended Reviewed on: 29th June 2017

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