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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

First class

Easy application, money sent very quickly and information about repayments and all other stuff was clear and easy to understand. Would definitely use again. Reviewed on: 29th June 2017

Highly recomended

A very efficient service, and the costs were upfront. The staff were kind and helpful. Reviewed on: 29th June 2017

Fair and simple

Competitive rates of interest, good website detailing all aspects of your loan Reviewed on: 29th June 2017

Personal loan

Very easy to set up my personal loan, great customer service, very helpful and polite. Would definatlely use again Reviewed on: 29th June 2017

Easy, quick and fair

Very easy to use, very straightforward process and quick response. Rate is fair. Reviewed on: 29th June 2017

quick efficient provider

I applied with a smooth application and a fast answer and delivery. Reviewed on: 29th June 2017

Great Rates @ Ratesetter

Best and lowest rate offer. Great variety in payback options; overpayment/underpayment/total payment/more than 1 payment a month. All I could have asked for. Reviewed on: 29th June 2017

Hassle free and quick decision

From start to finish the loan application process was quick, simple and hassle free. Would highly recommend. Definitely 5 stars. Reviewed on: 29th June 2017

The modern day lender

Ratesetter is what I would call a modern day lender; efficient and easy to use online service. Fast to reply and action; easy to manage your account from your device. Well done Reviewed on: 29th June 2017

Simple, clear and hassle free

The application process couldn't have been more straightforward for myself as a first time lender. Communication was jargon free and conveyed in a manner that was clear and concise. This combined with highly competitive rates made my decision to run with RateSetter Reviewed on: 29th June 2017

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