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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

I loved it

No hassle, fair rates, easy and clear process. I highly recommend it. Reviewed on: 29th June 2017

Quick, easy, professional and polite.

Your service is stress free, I paid off an excisting loan early to apply for a new one which was granted very quickly, thank you Reviewed on: 29th June 2017

Brilliant

Great easy to talk too about my loan Reviewed on: 29th June 2017

Shining loan in armour

Ratesetter were there for me when I needed a loan. Their website is easy to use, you can select the amount you wish to borrow and then the duration of the loan repayments. It will show you exactly how much you will need to repay each month. I had the money in my account within 2 weeks of the checks the conduct. There are no catches like so many other companies and you can pay the loan back in full before the term ends with no penalty charges. I know who I'll be turning to in my hour of need. If you're Reviewed on: 29th June 2017

Very good

It was very good quick and easy to do. Reviewed on: 29th June 2017

VERY GOOD SERVICE QUICK AND RELIABLE GOOD RATES

MY EXPERIENCE WITH RATE SETTER WAS VERY GOOD. I WAS VERY PLEASED WITH THE RATE THAT I RECEIVED ON MY LOAN. TAKING OUT THE LOAN WAS QUICK EASY AND STRESS FREE. I WOULD HIGHLY RECOMMEND RATE SETTER TO FAMILY AND FRIENDS. Reviewed on: 29th June 2017

Amazing Service

What a great and easy lender. Very pleasant and helpful customer services and the process was done in no time at all. Would highly recommend to any friend or family member! Reviewed on: 29th June 2017

Help when needed.

I am a disabled ex-serviceman who tried to get a loan with my bank after being with them for 24yrs and got refused after researching I came across RateSetter through money supermarket and they went above and beyond to help me get a much needed loan and thanks to them my stress levels are low which means my PTSD is under control and once my loan is payed off I will hopefully not need to but if I do need another loan then there is no one else I would go to as RateSetter is the leading loan company as far as I am conserned and I have and will recommend them to anyone who asked and those that don't. Reviewed on: 29th June 2017

Great company

Apploed for a loan was so simple paid money to me quickly. Payments taken when said with no problems throughout loan. Reviewed on: 29th June 2017

Excellent service.

I couldn't fault this experience. My partner and I booked a last minute flight as one of his family members were ill. We didn't expect the amount to be in our account by the next week. It was in the very next day! Even when I called to organise the payment date, the agent I spoke with was so polite and professional. She really took the time to understand what I was looking for. Quick and simple. I would highly recommend. Thank you, RateSetter! Reviewed on: 29th June 2017

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