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RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

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4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Rate Setter helped take control of my money

I was able to consolidate my debt and take control of my money. Money was a concern for me at the time and I was putting myself in debt. When I applied to Rate Setter I was impressed with the easy application system, the low interest rates and the speed of service. I believe I would have accumulated more debt if it wasn't for this service. 10/10 Reviewed on: 6th April 2023

Fast and Easy

One of the best loan provider and would recommend its services to others. Reviewed on: 6th April 2023

Fast & friendly

Simple to apply, fast & friendly customer service. Once approved the money is transferred into your account promptly. The app allows you to have complete control to see where you’re at & also allows you to pay extra at anytime without penalties. Win, win. Well done Ratesetter. Reviewed on: 6th April 2023

Easy transaction and management

Transaction went through fluidly, followed by setting up an online account to see what’s happening in the account and manage it forth with, all cool. Reviewed on: 6th April 2023

Uncomplicated & great service

Easiest company I have ever used. Have competitive rates & a straight forward uncomplicated way to apply, be approved & have the funds quickly. Website is easy to navigate. Will be my go to for any future requirements Reviewed on: 6th April 2023

Hassle free excellent service

I needed a loan and was pre approved with ratesetter, confirmed & completed my personal details and was provided with a super competitive rate. I could not believe it was so easy and quickly done and even completed on a mobile, I even called them once I received my confirmation email as the money would be in my account that afternoon or next day it sounded too good to be true. Even with that it was a UK based office which immediately confirmed all the details and couldn't be more helpful. I had to pinch myself as I was so surprised the whole arrangement was completed in minutes. Everything was clear and exactly what I needed and provided in the banking world with ratesetter. There is a really easy user friendly app which once downloaded you have all the power to your fingertips to view all you need. You can see all payments, how much is left, if you want to make over payments, if the service is still right for you, if you need assistance, and much more. I felt very confident using ratesetter and have recommended them to family & friends. They don't hassle you either and just let you manage your account as required. But they are always there 24/7 if you have any questions. A very modern up todate company so such a great service I would have no doubt in using them again. Reviewed on: 6th April 2023

Customer experience

The loan processing was seamless, the entire process and time to complete was significantly smooth and quick. The only fault I'd like to call out is the fact that there is no early repayment option without being charged the full fee; hence my recommendation is at 7 stars. Reviewed on: 6th April 2023

Top service

Applying is easy and decision is given swiftly. You are well informed all the way. Top service! Reviewed on: 6th April 2023

loans

very easy to use great company one of the best ive delt with Reviewed on: 6th April 2023

Outstanding Customer Experience

Applied for a loan with Ratesetter because of their loan rate which was affordable for me under my then circumstances. Application took less than 10 minutes to go through and they accepted my request very quick. Amazing service Reviewed on: 6th April 2023

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