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RateSetter: Loans reviews

Name: Loans
Rating: 4.93 (14024 reviews)

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4.93

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

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About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

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RateSetter Loans reviews (14024)

Quick easy fast

I would not go any where else! Easy to set up, and fast response. Reviewed on: 21st June 2021

First Class Loan Provider

Application process online is easy, response swift, transfer of funds equally efficient. Recommended. Reviewed on: 21st June 2021

Very customer friendly

I have 2 loans. When i was made redundant the guy was very helpful and made me feel at ease. He arranged to delay payment and changed direct debit once i got universal credits sorted. I have and will continue to recommend ratesetter. Reviewed on: 21st June 2021

No hassle and a good rate

As above and so quick , the transfer was almost immediate and was all done within 24 hours Reviewed on: 21st June 2021

Quick, Easy and great service

I have used Rate Setter a few times over the years. They are really fast and reliable. Getting a loan is easy and quick, you can view it at any time and top ups are always available. Brilliant Service! Reviewed on: 21st June 2021

Best service

Ratesetter has been the easiest and most straightforward company to deal with, I would recommend to anyone who is cleaning up their finances Reviewed on: 21st June 2021

Easy to use and manage great service all round

Easy to set up, quick decision been very easy to manage from the start I'm coming upto the end of my loan and never had any issues. Always been easy to control and the website etc is so simple and easy to use Reviewed on: 21st June 2021

Very easy

Ratesetter was very easy to use. They where very fast and completed everything in the time limit that they set out. On the few times that I have needed to contact them, they have been quick to answer the phone and efficient in dealing with the issue. Reviewed on: 21st June 2021

Efficient, quick and friendly service.

Excellent service throughout ! Thank you Reviewed on: 21st June 2021

Best Loan Comany

Process only took 30 mins, application, quick phone call and the loan was approved. Reviewed on: 21st June 2021

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