Revolut Reviews

Ratings based on 7736 reviews Last review 5 months ago
4.88 / 5Amazing overall rating

Revolut reviews can help you to see what life with the Revolut app is really like. Have you used Revolut's international money account before? On Smart Money People you can read and write Revolut reviews written by people like you to help increase...

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Revolut reviews can help you to see what life with the Revolut app is really like. Have you used Revolut's international money account before? On Smart Money People you can read and write Revolut reviews written by people like you to help increase trust and transparency in financial services.

5 7103
4 504
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Your Revolut Reviews (7736)

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13th May 2020

AVOID LIKE THE PLAGUE!!

AVOID AT ALL...

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AVOID AT ALL COST!!!
The app itself is really well designed, the customer service on the other hand... is rubbish or non-existent.They froze my account and asked me for documents to prove that is my salary.I send them a payslip they reply they want the last 3 months payslips.I send them the payslips they reply they want my bank statements for the last 3 months.How stupid and incompetent you need to be to ask me to provide bank statements from the same bank you work for?
Asked them if they have acces to my bank statements.
They replied "yes, of course".
Now they want my employment contract.
And keep playing this stupid game.
THEY STOLE £4268 FROM ME.
They keep telling me to use the in-app "live" chat but is just one chat active with the same "live" agent replying after 2 days.
You can't talk to someone else and you're stuck with the same incompetent named "Jordan".
There are a lot of people in the same situation that have nobody to complain to other than the "live" incompetent in the chat.
THERE IS NO PHONELINE.
I guess the rubbish or non-existent customer service is the price you have to pay for not using a reputable bank.
In my situation there are a lot of other people and this keeps repeating.
They always have the same automated dumb message wich is an apology for being incompetent but they are not willing to solve the problem either.

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11th May 2020

Avoid. Save your nerves and money for other things

Revolut is a scam. They lure people in with their low exchange rates. If you need it for small amount currency exchange or to withdraw in a foreign country, it will do the trick. To use it as a bank or to make international transactions would be a...

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Revolut is a scam. They lure people in with their low exchange rates. If you need it for small amount currency exchange or to withdraw in a foreign country, it will do the trick. To use it as a bank or to make international transactions would be a disaster. Among others they have a very bad customer service and management, which is unpleasant and discriminating.
They requested lots of information for an international transaction. After it was provided they told they do not cooperate with the transferring bank. The reason is ridiculous. Especially because they knew the name of the bank from the beginning.
Also I have advised them to my friends. Which I know regret of having done. As you have to ask them for that bonus hanging on the stupid chat for days and those friends come back complaining about Revolut.
Therefore I decided to warn the rest. Do not use them for anything else than withdrawal or payment in foreign countries or avid altogether. There are better alternatives.

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18th March 2020

Avoid like a plague

Avoid like a plague, everything is hunky dory but if things go wrong expect terrible service, I referred a friend to revolut to get £17 referral bonus, I was told that I had the refer the friend by the 2nd of March, I sent the link and 1 friend ...

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Avoid like a plague, everything is hunky dory but if things go wrong expect terrible service, I referred a friend to revolut to get £17 referral bonus, I was told that I had the refer the friend by the 2nd of March, I sent the link and 1 friend decided to do it, they met all the criteria, waited for the card and used it which was the last criteria to be met, after a couple of days, neither of us had the bonus, I chatted to Revolut, they told me I missed the deadline, I was like no, my friend opened the account within the March 2nd deadline, no say revolut, they had to use the card as well as everything else before the 2nd March, my friend didn't receive the card until the 7th march, so the offer was basically impossible to achieve! Revolut did not seem to understand this fact and the guy I spoke to on the chat kept blaming it on me! Eventually after escalating they paid me the £17 as a Gesture of goodwill, I paid £12.99/month for the metal which apparently gives you priority support as well as other things, I dread to think how they treat free customers, but after paying this amount for well over a year to be treated so poorly is worse than experience I've had from what these NU Banks call the 'dinosaur' banks! I've now closed the account and you should be careful before opting for these charlatans as your digital bank of choice, I've just moved to Curve, so far much better!

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5th March 2020

new hidden fees

‘Revolut’ has changed the way they are processing transactions. Prior to January 2020 the transactions were always charged as normal purchases, however this year they are now processed as cash transactions, meaning members are now incurring a cash fee...

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‘Revolut’ has changed the way they are processing transactions. Prior to January 2020 the transactions were always charged as normal purchases, however this year they are now processed as cash transactions, meaning members are now incurring a cash fee charge and cash interest on each transaction.
There has not been any notification to the users of this important change and customer service is not helping or even considering compensation.

After few headaches and conversations with support it got sorted and i managed to get a refund for the charges. Aparently Revolut indicates that this is due to the credit card bank not dealing with Revolut requests properly, hence applying a fee as if you were taking advance cash transfers or similar from your credit card when topping up Revolut app, though when i contacted my bank, it seems that is due to Visa (credit card provider) and Revolut agreement on top up transactions assocaited to credit cards. Since this is my main use i am not sure if i will keep using Revolut.

it seems to work great for other transactions or as a bank though.