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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (6810 reviews)

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4.83

Based on 6,810 reviews, last reviewed 20th Jun 2026

43% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Preemptively helpful. Having hearing problems it’s nice to speak with someone with a good clear speaking voice who patiently explains things. Also, thank you for realising ... Read more Reviewed on: 20th June 2026

Latest lowest rating:

2

Poor app. Poor app. Inaccessible, no updates regarding a fix except for a message on their website which has remained unchanged for well over a week. Reviewed on: 29th May 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6810)

Customer Error

An error was made by me when it came to moving monies between accounts. Sophia dealt with it in a professional way and resolved the issue timely and eased our worries Reviewed on: 26th September 2025

customer service at its best

Kendra deserves a medal for her patience and help this afternoon. she talked us through every aspect of on line banking and the Saffron app. She was truly professional in every way. A great pleasure to speak to. Reviewed on: 26th September 2025

Professional and friendly

Everyone I spoke with, both on the phone and in Brentwood branch, was extremely friendly, helpful and professional. They took time to understand what I wanted then helped me open the accounts I needed. Reviewed on: 26th September 2025

Really nice and friendly branch at Halstead

Really nice and friendly branch at Halstead Reviewed on: 26th September 2025

Max opened my account within 10 minutes and told me...

Max opened my account within 10 minutes and told me how to male transfers. Excellent service and care! Reviewed on: 26th September 2025

Excellent customer service

I locked myself out of my account which will customer service agent resolved very quickly, even though I couldn’t remember my account number. They also managed to set up the maturity request for me to save me having to try and log back in which was great. They were very polite and efficient. Reviewed on: 26th September 2025

Ally and Sam are fantastic hey reallynlook after me

Ally and Sam are fantastic hey reallynlook after me Reviewed on: 26th September 2025

Review for Sophia Nuttall

This review is for Sophia Nuttall who has been dealing with, and resolved, my ongoing issues with the Saffron app which is a nightmare I might add. I have been unable to access my accounts via the app for 6 weeks!! Sophia was my first point of contact when I called. She has been extremely professional, consistent and thorough, throughout the duration of my ongoing issues. Sophia has repeatedly called me with updates, dealt with two forms of compensation and remained calm and caring when I was becoming frustrated at not being able to access my accounts. Sophia is an asset to Saffron and one of the best customer service advisors I have had the pleasure of dealing with. I will be emailing her Manager separately with a more detailed review, but in the meantime, I would ask this review be shown to Sophia so she is aware of how much I appreciated her support and assistance during these past few weeks. Reviewed on: 25th September 2025

Always friendly and efficient, lovely branch

Always friendly and efficient, lovely branch Reviewed on: 25th September 2025

Never had any problems with Saffron

Never had any problems with Saffron Reviewed on: 25th September 2025

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