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Saffron Building Society: Savings reviews

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4.76
Based on 6,348 reviews, last reviewed 27th Mar 2026
106% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
2%
See only 1 star reviews
2%

Latest highest rating:

5

Helpful and lovely customer service Florrie Gray was super lovely and helpful - answered all my questions clearly and in a timely manner. Thank you! Reviewed on: 27th March 2026
Emma B's avatar
Emma B

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026
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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6348)

Incorrect information

1
I came into the branch to change my regular saver that was about to mature and was informed I had to fill in a form which I did. Only to be told when I returned form it was not necessary and on top of that due to the delay the savings rate had reduced. Reviewed on: 15th January 2024
David S's avatar
David S

Saffron Safe

5
You know your money is safe at Saffron Reviewed on: 15th January 2024
Raven's avatar
Raven

I ring and the money appears in my Bank the next day.

5
I ring and the money appears in my Bank the next day. Reviewed on: 15th January 2024
E M Gardiner's avatar
E M Gardiner

maturity

5
Good and efficient communication to inform you of my maturity instructions - now waiting to see them completed Reviewed on: 15th January 2024
Marie B's avatar
Marie B

Lack of staff.

1
I had to wait far too long to be served in the bishops stortford branch because they did not have enough staff. The parking problem in stortford makes this very difficult. The staff,however, were as helpful as they could be. Please get more staff. Reviewed on: 15th January 2024
Jacqueline S's avatar
Jacqueline S

Professional but friendly

5
Staff are always extremely helpful and friendly. Very well informed and professional Reviewed on: 15th January 2024
Maureen L's avatar
Maureen L

New Account: Monthly Income Bond

4
Opened a One Year Monthly Income Bond in Ware Branch and also on the Internet (since I mentioned I’m ok with online banking but also appreciate a bit of human contact too). Generally good service and polite, friendly staff. Found it’s hard to get through to the call centre - queue of 8 and it takes a long time to get to the front of the phone queue. Opening the account on the internet was straightforward. I send a couple of emails once I’d successfully managed to do that but I didn’t get any acknowledgements back. Overall pretty good service but not in the excellent category like one small building society I have dealings with. Reviewed on: 15th January 2024
Keith H's avatar
Keith H

Poor IT service

2
I had great difficulty in accessing my login Internet savings account after you updated your security system. Temporary passwords were not clear I.e. was the colon part of the password etc. It took six calls to your office to finally get into my account. On talking through the steps to put my own password in I was told it needed to have a number of characters one at least one Capital letter.., a number plus one other character that was not a letter or a number. I chose a percentage symbol . After repeated attempts your assistant kindly investigated and told me that a percentage symbol was not allowed. I changed it to an exclamations mark and it worked. I have spoken to a number of I T literate friends and they cannot believe what I have told them. Suggest you get another I T consultant. Reviewed on: 15th January 2024
Vernon 's avatar
Vernon

Sent my details to someone else!

2
Took weeks to open an account and sent details to a stranger! Reviewed on: 15th January 2024
richard munford's avatar
richard munford

money withdrawal

2
query about money withdrawal. The assistant was unclear, the response was unreasonable and no-one seemed to know how to deal with the issue Reviewed on: 15th January 2024
claire's avatar
claire

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