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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.77 (6632 reviews)

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4.77

Based on 6,632 reviews, last reviewed 13th May 2026

21% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Staff always pleasant. Staff always pleasant. It’s a pleasure to pop in and is very conveniently located in Bishops Stortford shopping area. Reviewed on: 13th May 2026

Latest lowest rating:

2

Saving for the future Good products but poor rates over a number of years after being top Reviewed on: 21st April 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6632)

I Use S/W branch - always a pleasant experience, and...

I Use S/W branch - always a pleasant experience, and always helpful. Reviewed on: 13th June 2024

Great friendly service by speaking with a customer s...

Great friendly service by speaking with a customer service representative Reviewed on: 13th June 2024

I really like the personal touch at the branch.

I really like the personal touch at the branch. Talking to an advisor direct and face to face is invaluable as I dislike the online - it is so bland! It gives you time to figure out questions in your own time as you go along. Reviewed on: 13th June 2024

Interest rates competitive.

Interest rates competitive. They need to sort out an issue with dates on messages that I have told them about Reviewed on: 13th June 2024

Thank heavens for the human touch.

I received an e-mail telling me that I had to decide what to do with a maturing savings account, stating that I could do this by signing in on-line, telephoning or printing a form and posting it. I signed in but couldn't find out how to confirm my selection. At this point I was decidedly unhappy, thinking that I'm not cut out to use the computer as is demended in today's world. I telephoned the support number and was told that it wasn't my fault because the button isn't shown until 14 days before the maturity date, and the e-mail doesn't make this clear. At this point the person (Mitch?) said he could record my decision, (to move the funds to an existing account), and set up a regular saving account for another year, and for the first month's payment to come from the maturing account. I don't know if this would have been possible on-line but it wasn't possible on the form. He said I will get an e-amil when the account matures, confirming the details for the next year, so I can set up another standing order. This was a perfect outcome; exactly what I wanted. He really is to be commended for taking the time to find out what I wanted, since this option wasn't contained in the e-mail, nor on the form. I rang off feeling a whole lot better. Thank heavens for the human touch. Reviewed on: 13th June 2024

Good range of products and special rates

Good range of products and special rates that reward being a member. Customer service spot on too. Reviewed on: 12th June 2024

Maturing account delay

My investment account was due to mature, email rec'd from SBS, info returned by email to complete closure and clear instructions. 4 days later a male telephoned to confirm and check everything. All was in place. The maturity date arrived of closure & opening of a replacement new savings account and nothing happened. I lost 3 days interest, used the SBS website to ask what was happening and received a poor reply, not understanding the issue. I had to telephone and a female put things right and proceeded with the closure and started a new account. I should have have had to do all this. It was poor customer service. Reviewed on: 12th June 2024

Account Unlock Request

Lost password meant the account had become locked. Support was friendly, quick and most efficient. Many thanks for you help! Reviewed on: 12th June 2024

I do all my banking online with Saffron and it is ea...

I do all my banking online with Saffron and it is easy, saffron do reward customers who are loyal with some market leading interest saving rates. Any queries are usually sorted within 24 hours. I would certainly recommend to friends and family. L would just like to add that i do all my banking online as i dont live in the area. Reviewed on: 12th June 2024

Disappointing maturity process

It’s very poor that you can not give maturity instructions in the mobile app. Gives the impression that you are purposely making it difficult to take money out. Reviewed on: 12th June 2024

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