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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.83 (1074 reviews)

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4.86

Based on 1,074 reviews, last reviewed 14th Oct 2025

98% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

truly outstanding service Called the help line on holiday, they suggested I should go to the Emergency room, and made all the arrangements so when I got there there were no for... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Impossible to get help A phone number is provided to call when you are ill and need prior approval to get medical help. It is answered when you call it but there is nobody t... Read more Reviewed on: 13th October 2025

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Travel insurance reviews (1074)

Review of the Saga, Travel insurance:

I developed lower back pain and sciatica after a ver...

I developed lower back pain and sciatica after a very uncomfortable flight. Within 48 hours I had difficulty walking at all. My partner explained this to the local chemist who provided anti-inflammatory medication that did not help. After using it for 48 hours I phoned Saga health insurance. The first person I spoke to seemed helpful making sure I understood I had to approach a state medical facility here in Spain. He emailed me a list of suitable facilities. All of them turned out to be private health facilities. I phoned again and spoke to a very helpful lady who seemed much better informed. But it became very clear that I was expected to use my EHIC card and get clearance from Saga for any treatment that was going to cost money. A number of hoops had to be jumped through including giving permission to get my medical records from my Dr back in the UK just in case I was going to claim for a condition I had not told Saga about. Clearly Saga were looking for any possible loophole to avoid payment. When you are in pain and unable to move more than a few steps, how was I to get to a state hospital? I was told to get a Drs report for anything that might not be covered by the EHIC card. In short I felt that the onus was on me to do everything. What did I expect? I expected a very expensive insurance to smooth the way and sort things out for me when I needed help. In the end I had to pay for a private Dr to visit me at home and give me support. Saga medical insurance had also been quick to tell me that the first amount of £70 had to be paid by me. Would they have paid the rest? Too many reports in the press have shown unsatisfactory performance by travel health insurance providers. I am sorry to conclude that I do not trust Saga Travel Health Insurance to help me when I need help. The forensic attention to paperwork could come later. My needs should have come first, that’s what I paid for, rather than me being expected to arrange everything myself. Reviewed on: 15th March 2024

great personal and traditional customer service.

great personal and traditional customer service. the policy is extremely thorough, giving peace of mind Reviewed on: 29th September 2025

My quote was almost half the price of the company i...

My quote was almost half the price of the company i have been using, it was very east to use the online service. Reviewed on: 29th September 2025

Clear competitive and immediate quote

Clear competitive and immediate quote Reviewed on: 29th September 2025

I waited 7 mins to speak to an advisor and as pleasa...

I waited 7 mins to speak to an advisor and as pleasant and helpful as could be but couldn’t offer the extended away from home coverage. Reviewed on: 29th September 2025

Medical Travel Insurance

The lady was polite and called back the next day when she said she would. Knew about the policy she was selling to me. Was able to answer my questions. Reviewed on: 29th September 2025

SAGA staff have always been helpful and accommodating.

SAGA staff have always been helpful and accommodating. Reviewed on: 29th September 2025

Cardio referral

While waiting for a cardio referral, saga still agreed to cover up for our upcoming cruise. Reviewed on: 29th September 2025

2010 I had my 1st episode of MS, Saga were brilliant...

2010 I had my 1st episode of MS, Saga were brilliant, yes more expensive but worth it/ Reviewed on: 29th September 2025

Very helpful telephone service, when website hadn't...

Very helpful telephone service, when website hadn't worked for me. Reviewed on: 29th September 2025

Listened really well, excellent understanding of iss...

Listened really well, excellent understanding of issues and gave good explanations. Good value. Reviewed on: 29th September 2025

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