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Sainsburys Bank: Travel Money reviews

Name: Travel Money
Rating: 1.96 (28 reviews)

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1.78

Based on 28 reviews, last reviewed 12th Sep 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

18%

67%

Latest highest rating:

5

Speedy, simple and with great communications. The process was quick and easy with good rates too. Reviewed on: 27th February 2025

Latest lowest rating:

1

Ordered £1000 worth of euros to be delivered to me b... Ordered £1000 worth of euros to be delivered to me by the post office. All was fine until I opened the package. I received 6 x 100 euro notes and 5 x ... Read more Reviewed on: 12th September 2025

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About this product

Before we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a bit of research to find the best travel money company. Smart Money People is the place for Sainsburys Bank travel money reviews. If you've used Sainsburys Bank travel money before, why not write YOUR own review? You can help other travellers looking for honest Sainsburys Bank travel money reviews.

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Sainsburys Bank Travel Money reviews (28)

Ordered Euros online to click and collect as son is...

Ordered Euros online to click and collect as son is going away.i am ill,husband went to collect,i gave him my bank card and passport.staff would not give him the euros,i had to be there.ill or not.will never use again.and looking at reviews on here i wish i had not bothered. Reviewed on: 30th May 2024

Our enquiries were dealt promptly by Brad at the Car...

Our enquiries were dealt promptly by Brad at the Carlisle branch and I'd recommend dealing with yourselves as we found him an absolute credit to your company, nothing was an inconvenience aswell as service with a smile. 100% dedication Reviewed on: 23rd January 2024

Rip-off currency buy back

I got Icelandic Krone from Sainsburys. Cost me around £260 ... all fine. But when I took most of it back - as Iceland basically uses cashless - they effectively gave me an exchange rate that meant I got back around £200 so I lost about 25% ... about £55!! Make a profit, fine. But that's usury in my opinion. Complained but just got a load of dismissive and uninterested financial babble. Avoid, avoid, avoid. Reviewed on: 22nd December 2023

Dont bother . go to a bank . waited 40 mins

Awful - 1 member of staff for long queue. So slow too. Don’t bother Reviewed on: 3rd September 2023

Rude and Unprofessional

Just picked up some travel money from Mandy at their Ripley Bureau. She was most unpleasant and unprofessional. Not once did she engage, smile or be friendly. Of the 3 that work at this Bureau, only 1 could be considered even remotely engaging. I will use another bank in the future. Reviewed on: 22nd August 2023

Refused to take back unspent note

We purchased Dominican Pesos before our holiday , when we returned there were some larger notes that were unspent One of these notes had a slight imperfection of the foil strip and they point blank refused to buy back that note 500 peso note Disgusting service and rude staff Reviewed on: 15th April 2023

Keeps logging out

I’ve cut my card up. I’m using the latest software. It quiet often does not recongnise my email address, but it sends emails to me. !?! I’ve withdrawn my travel savings as it’s the worst Card company I’ve used. Now with Revolut and Caxton, a million times better. Sainsbury’s customer service (via India) is a nightmare. No one knows what’s going on Reviewed on: 14th April 2023

100 euro notes

Received my money and I have several 100 euro notes and 5O euro notes. When I buy one coffee the cafe are going to be well pleased when I offer these. What is the point Sainsbury’s? Why not have a section asking what value notes you want. No I won’t use again. Reviewed on: 21st January 2023

Absolutely dreadful

We ordered the pre paid travel card. Picked it up. Only to get abroad and it not work. Turns out it hadn’t been activated properly by sainsburys and we were unable to access our account and the card. Sainsburys shifted us to Mastercard and they were just as keen to put off our calls. Hung up on us three times before actually getting through to them. Spent the first 4 days of our holiday with no money and unable to do anything. Absolutely appalled by both companies and it’s now cost us more to use other cards. And still waiting for a refund. Will not be recommending sainsburys to anyone. Awful customer service, not friendly or helpful at all. Thanks sainsburys for making our holiday far more stressful than it should have been. Reviewed on: 20th October 2022

Worked perfect for us

Me and my boyfreind used one of these to go to majorca as I am paranoid about carrying around lots of money, worked perfect , only had to put the pin in when we reached a daily spending limit, was very useful as the bus didn't want cash, had to top up a few times wich worked instantly and we where able to put our account balance to 0 when we got back, would recommend Reviewed on: 12th July 2022

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