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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3199 reviews)

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4.90

Based on 3,199 reviews, last reviewed 10th Mar 2026

34% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Outstanding service Outstanding service - Natalie was very helpful and professional Reviewed on: 10th March 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3199)

Local, service and service

Local office. Helpful and knowledgeable staff. Balance of security, customer service and decent rates. Anything I have asked SBS Troon to do haas been actioned and answered to my satisfaction. Reviewed on: 21st February 2025

Excellent service provided

Staff very helpful and kind - good experience. Reviewed on: 21st February 2025

Fast, easy and amazing

Lisa and Jake were very helpful and gave us all the info needed. Reviewed on: 21st February 2025

Local, Scottish, reassuring

Friendly, professional, helpful service. Great to come into a bank and speak to a person. Reviewed on: 21st February 2025

Second to none

We had a second to none experience. Loraine in particular provided an excellent service has very high standards and she was well equipped to help with anything we asked or needed help with. She was the main contact. The other members of staff were very helpful too. Reviewed on: 21st February 2025

Friendly, efficient, informative

Great experience - Loraine was friendly, informative and very efficient. ISA application was made to feel like a very simple and easy process. Reviewed on: 21st February 2025

Informative, friendly, helpful

I dealt with Sophie to open an account and she was very helpful. I had some questions about ISA as my late husband dealt with our finances and I am not very savvy. Sophie was very patient and made everything very easy. Reviewed on: 21st February 2025

Scottish and proud

Staff always polite and helpful. I feel welcome in branch. Rates could be better. Reviewed on: 21st February 2025

Helpful, efficient, friendly

Opening an account, by myself was a new experience for me, as I'm recently widowed. The young lady was very helpful and understanding. Security at the branch was impressive. Reviewed on: 20th February 2025

Fantastic customer service

Staff are very helpful at all times and the 'walk-in' service is brilliant. Reviewed on: 20th February 2025

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