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Scottish Building Society: Savings reviews

Name: Savings
Rating: 4.9 (3214 reviews)

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4.90

Based on 3,214 reviews, last reviewed 16th Mar 2026

22% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

First Rate Service with a Smile Audrey, the teller could not have been more helpful and pleasant throughout my time in the Galashiels branch. She gave me clear information and helpe... Read more Reviewed on: 16th March 2026

Verified source

Latest lowest rating:

1

Very poor communication and service to members Moving account after drop in interest rate. Delay in contact me on day of maturity so delay in receiving money. Then request copy of my bank statement... Read more Reviewed on: 4th February 2026

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About this product

Scottish Building Society have a wide range of savings accounts to choose from.

Scottish Building Society savings accounts include products with fixed or variable rates, limited or instant access and some can be opened with just £1.

Scottish Building Society’s savings reviews help you find out what it’s really like to be a customer. If you’ve used Scottish Building Society before, you can also leave a review and share your experience.

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Scottish Building Society Savings reviews (3214)

Friendly, professional, personal

I am 77 years old and do not trust the internet (I can only access it at a local library). Therefore I absolutely have a face-to-face relationship. It is much more secure against risk, i.e. internet related fraud. My fixed rate ISA is a face-to-face product, only available to members. Reviewed on: 19th August 2024

Good helpful service

I like the selection of the accounts, the interest rates are good and they still have passbooks as most others now do not. Reviewed on: 19th August 2024

Clear, straightforward operation

Everything was quite straightforward. The agents I spoke to on the phone were easy to understand and responded with clear information and made me feel confident and reassured. Reviewed on: 16th August 2024

Friendly, professional, efficient

I received a very warm welcome when arriving at the local branch, my enquiry was dealt with quickly. All my questions were answered professionally. Reviewed on: 16th August 2024

Society geared to customer needs

Efficient and polite, very satisfied. My requests answered promptly. Always have to request cert. of interest at the end of each year. Reviewed on: 15th August 2024

Always very helpful

I always find the staff extremely helpful and nothing is a bother. Not like going into a regular bank where everything is a bother these days. Reviewed on: 15th August 2024

Local, helpful, Scottish

Always find staff very helpful - never rush me and listen to what I need. Reviewed on: 13th August 2024

In branch service review

Spoke with staff in Inverness who as always was extremely pleasant and efficient to deal with. More consideration needed for non-computerised customers. Reviewed on: 12th August 2024

Friendly, informative, helpful

I was transferring money from another bank. The member of staff gave me good, clear advice and discussed my options with me. I could then get the account that was most suitable for my needs. Reviewed on: 12th August 2024

Haven't been better

Patient staff and very keen to be of assistance. Reviewed on: 12th August 2024

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